F&B Specialist

Dufry • Hudson, OH

2d • Onsite

About The Position

The F&B Specialist supports daily grab-and-go food operations at Chicago O'Hare International Airport. The role maintains product availability, freshness, and presentation, ensuring displays are fully stocked, compliant, and visually appealing to improve the traveler experience. The position typically reports to the F&B Manager and is classified as non-exempt under the Fair Labor Standards Act. Work-hour flexibility is required, including early mornings, evenings, weekends, and holidays, based on business needs and flight schedules.

The role requires more than four years of combined education and professional experience. A bachelor’s degree may count for two years of that requirement. Food safety certification, such as ServSafe or equivalent, is required. The role also requires knowledge of food safety regulations and inspection requirements, inventory and stock management, basic financial and P&L concepts, and the ability to use sales, waste, and inventory data to identify improvement opportunities. Strong customer service, communication, operational judgment, and experience supporting F&B and retail operations are also expected.

Requirements

• More than four years of combined education and professional experience; a bachelor's degree may count for two years of the requirement.
• For the technical-role experience pathway, four years of operations experience delivering merchandising and customer service programs.
• Food safety certification, such as ServSafe or equivalent.
• Knowledge of local and federal food safety laws, city and county health inspection requirements, and documentation practices.
• Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures.
• Knowledge of inventory control and stock rotation, with proficiency in inventory and stock management systems.
• Basic financial and P&L awareness, including labor, waste, and shrink.
• Ability to review sales, waste, and inventory data to identify improvement opportunities.
• Direct and proactive communication and exceptional customer service.
• Business acumen and an operations mindset to understand the implications of merchandising, inventory management, and customer experience planning.
• Demonstrated understanding of F&B and retail business operations, brand partners, landlord stakeholders, associates, and individual store circumstances.
• Demonstrated history of creating and maintaining positive work environments.
• Flexibility to work early mornings, evenings, weekends, and holidays due to business needs and flight schedules.

Responsibilities

• Stock and rotate grab-and-go products according to freshness and presentation standards.
• Monitor inventory levels and communicate replenishment needs to management.
• Receive and verify deliveries for accuracy and proper storage.
• Track expiration dates and remove outdated or non-compliant items.
• Maintain clean, organized, and visually appealing displays.
• Assist customers with questions, recommendations, and product information.
• Complete daily temperature checks, waste logs, and inventory reports.
• Support product launches, seasonal changes, and promotional displays.
• Collaborate with Culinary and Operations teams and vendors to ensure timely restocking.
• Follow food safety, sanitation, and airport security guidelines.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off, including vacation, flex, or sick time
• Holiday pay
• 401(k) retirement plan
• Company-paid life insurance
• Tuition reimbursement
• Employee discounts across company brands
• Employee assistance program
• Training and career growth opportunities
• Referral program with a bonus for referring a friend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed