F&B Service Staff

Kalahari Resorts & Conventions•Pocono Township, PA

4d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking Restaurant Service Staff for Busser, Food Runner, or Host/ess positions. Associates provide friendly, responsive service to create an exceptional dining experience. Bussers work with the front-of-house team to clean and sanitize tables promptly and communicate when they are ready for use. Food Runners deliver kitchen orders to guests accurately and quickly. Hosts/esses welcome guests, assign tables, and coordinate with the front-of-house team to ensure tables are clean and accurately marked as available in the system. The posting also describes responsibilities involving daily food delivery operations, guest assistance, table clearing and resetting, and coordination with servers and hosts. Hourly wages vary and may include tips. The role is offered at locations in Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; Round Rock, Texas; and Spotsylvania County, Virginia.

Requirements

At least one year of general food and beverage knowledge involving front-of-the-house operations is preferred.
A leadership style rooted in collaboration, respect, and service to others.
Ability to frequently communicate and develop rapport with guests and associates, and maintain a working relationship with the resort management team.

Nice To Haves

At least one year of general food and beverage knowledge involving front-of-the-house operations.

Responsibilities

Deliver food orders from the kitchen to guests accurately and promptly.
Answer questions about food, beverages, restaurant functions and services, and resort services and activities.
Observe guests’ dining experiences and ensure they are satisfied with food, beverages, and service; respond promptly and courteously to their needs and requests.
Take dirty tableware to the dish room and place silverware, dishes, glassware, and other items in the appropriate areas for washing.
Communicate with servers and hosts/esses to support efficient seating, table utilization, and customer service.
Remove used tableware between courses; clear and reset tables between seatings and after guests leave.
Clean tabletops, chairs, booths, and floors as required, and reset and arrange tabletops.
As a Busser, promptly clean and sanitize tables and communicate when they are ready for use.
As a Host/ess, welcome guests, assign tables, and coordinate table status with the front-of-house team.