F&B Service Staff- Sage

Odawa Casino Resort•Petoskey, MI

13d

About The Position

Provides upbeat, positive, friendly, and excellent service to guests in the bar, dining, or deli area while preparing and pouring drinks, serving food, and/or placing food orders. The role requires maintaining a clean, organized, and stocked service environment, following health codes and departmental procedures, and complying with applicable laws. Team members must maintain professional conduct, grooming, confidentiality, and current TIPS training and certification. They may work at other properties as needed and perform other assigned duties within the scope of the position. The position supports Odawa Casino Resort’s mission to create excitement and memories and its values of providing a safe, consistent, welcoming, and friendly environment; exceptional entertainment and service; support for Waganakising Odawak values; and connection to the community. Native American preference applies in accordance with applicable tribal law.

Requirements

At least one year of experience working in the service industry.
Fluent in reading, writing, and speaking English.
Basic math skills.
Complete TIPS training and certification within 30 days of employment, or provide proof of current certification, and keep certification current.
Ability to meet physical requirements, including lifting up to 50 pounds, standing for long periods, bending, reaching, and kneeling.
Flexibility with shifts and days off, and ability to work overtime, weekends, holidays, and special events as needed.
Ability to obtain a key gaming license in accordance with LTBB Gaming Regulatory Commission regulations and to serve in the position under applicable law.
May be required to pass a skills assessment test to determine whether minimum qualifications are met.

Responsibilities

Provide friendly, positive, and professional service to guests in bar, dining, and deli areas.
Greet and welcome guests, make eye contact, and invite them to return.
Request identification when a guest’s legal age is in question.
Serve food and beverages and place food orders for guests.
Anticipate guest needs and wants and respond to service requests promptly and efficiently.
Maintain thorough knowledge of casino food and beverage selections and use product knowledge to suggest and upsell items.
Keep service areas neat, organized, clean, stocked, and maintained, including coffee and soda stations, while abiding by health codes.
Maintain respectful control of guests and inform management of guest complaints.
Monitor guest consumption and respond according to TIPS training.
Complete assigned side work, setup, and closing duties.
Follow departmental procedures, applicable laws, and methods taught through the TIPS program.
Maintain grooming and appearance according to policy and maintain confidentiality.
Attend required meetings and satisfactorily complete required training.
Work at other properties as needed and perform other assigned duties within the scope of the position.
Uphold the Odawa Casino mission and values in all aspects of the position.