F&B Server - On Call (Horseshoe Hammond)

Caesars Entertainment•Hammond, IN

About The Position

Assist in providing guests with a superior gaming experience by taking food and beverage orders, serving guests, totaling dining charges, and responding to requests for dining amenities. Provide friendly, quick, and professional service to guests and co-workers while maintaining service standards, product knowledge, and a clean, safe work area. This is an on-call position at Horseshoe Hammond, with a listed ROP rate of $10 per hour.

Requirements

Must be at least 21 years of age.
Proficient in spoken and written English.
Equivalent to a high school education and at least one year of fine-dining experience.
Must be able to serve alcohol in Indiana.
Must obtain and maintain an Indiana Liquor License, as required.
Must be flexible to work various shifts, weekends, and holidays.
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
Access to the vessel is required.
Ability to lift, carry, push, and pull objects up to 50 pounds.
Ability to bend, stoop, twist, crouch, and reach repetitively.
Ability to work in a fast-paced environment and in cold or hot environments.
Ability to stand and/or walk for extended periods.
Ability to work in a crowded, smoking, and loud environment.

Responsibilities

Comply with company and department policies and procedures.
Maintain professionalism when interacting with guests and co-workers.
Know menu items and describe them; maintain basic wine and liquor knowledge, suggest and present wine tableside, and garnish beverages.
Take and deliver food and beverage orders, following service standards.
Enter items into the POS, accept payment, reconcile payments, and provide accurate change.
Make suggestions and recommendations to increase the guest check average.
Follow safety procedures and keep the work area clean and safe.
Provide friendly, quick, professional service to guests and co-workers.
Keep service wells clean and free of debris and clutter; prepare them for the following shift by completing opening and closing duties.
Remain visible and approachable at the assigned station.
Serve beverages in accordance with the stated guidelines, including beverage service every 15 minutes, timely delivery after ordering, and timely removal of glassware; maintain ashtrays with fewer than two cigarette butts.
Notify a supervisor or manager if a guest appears intoxicated.
Respond to guest requests for assistance or information about Horseshoe operations.
Perform other duties as assigned.