F&B Server - On Call (Horseshoe Hammond)

Caesars Entertainment•Hammond, IN

About The Position

The F&B Server assists in providing guests with a superior gaming and dining experience. The role involves taking food and beverage orders, serving guests, totaling dining charges, and responding to requests for dining amenities. The server is expected to provide prompt, professional service, maintain product knowledge, follow service standards, and keep the assigned station clean and well supplied. This is an on-call position at Horseshoe Hammond.

Requirements

Must be at least 21 years old.
Proficiency in spoken and written English.
Education equivalent to high school and at least one year of fine-dining experience.
Must be eligible to serve alcohol in Indiana.
Must obtain and maintain an Indiana Liquor License, as required.
Must be flexible to work various shifts, weekends, and holidays.
Must qualify for, obtain, and maintain an Indiana Gaming Commission gaming license, if applicable.
Access to the vessel is required.
Ability to lift, carry, push, and pull objects weighing up to 50 pounds.
Ability to bend, stoop, twist, crouch, and reach repetitively.
Ability to work in a fast-paced environment and in cold or hot environments.
Ability to stand and/or walk for extended periods.
Ability to work in a crowded, smoking, and loud environment.

Responsibilities

Comply with company and department policies and procedures.
Maintain a professional manner when interacting with guests and co-workers.
Maintain knowledge of menu items, basic wine and liquor, wine presentation, and beverage garnishes.
Take and deliver food and beverage orders while following service standards.
Enter items into the POS, accept payment, reconcile payments, and provide accurate change.
Make suggestions and recommendations to increase the guest check average.
Follow safety procedures and maintain a clean, safe work area.
Work various shifts and hours, including weekends and holidays.
Provide friendly, prompt, professional service to guests and co-workers.
Keep service wells clean and free of debris and clutter.
Remain visible and approachable in the assigned station.
Provide beverage service at the stated 15-minute interval, keep ashtrays below two cigarette butts, serve beverages promptly after orders are taken, and clear glassware from the station in a timely manner.
Notify a supervisor or manager if a guest appears intoxicated.
Respond to guest requests for assistance or information about Horseshoe operations.
Prepare service wells for the next shift by completing opening and closing duties.
Perform other duties as assigned.