F&B Red Sky Supervisor FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

4d•Onsite

About The Position

The F&B Red Sky Supervisor oversees the restaurant and beverage shift to provide a pleasant dining experience and ensure guest satisfaction. The role requires maintaining a positive demeanor with guests and team members while supervising front-of-house operations, assigning and delegating work, supporting staffing and scheduling, assisting with training and performance reviews, and responding to guest concerns. The supervisor helps maintain inventory and supplies, serves food and beverages when requested, supports cash-handling procedures, covers breaks and shifts as needed, and ensures outlets are stocked, clean, and sanitized. The position also involves checking out keys to open and close bars or address cigarette machine problems, receiving and storing deliveries, and maintaining health, sanitation, security, and regulatory standards. The role monitors compliance with applicable laws, gaming regulations, currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and the property's Anti-Money Laundering policies. The supervisor maintains required records, protects confidential information, completes assigned training, and performs other duties as assigned. Work takes place on the casino floor, in back-of-house areas, and in a normal office setting. Nights, weekends, holidays, extended hours, irregular shifts, and travel may be required.

Requirements

High school diploma or GED.
Must be able to obtain and maintain current TABC seller/server certification.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with managers, vendors, and staff.
Ability to work under pressure in a fast-paced, stressful environment and meet multiple deadlines while multitasking.
Strong critical-thinking, analytical, and guest-service skills.
Positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people of varying social and cultural backgrounds and coworkers at all levels.
Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including completing the background check required to obtain and maintain the license.
Must keep all required documents current and valid.
Must be authorized to work in the United States.
Must be at least 18 years of age.
Must have reliable transportation for commuting to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.

Nice To Haves

One year of experience in both restaurant and beverage operations.
Cash-handling experience.
Gaming industry experience.
Spanish or other language skills.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Responsibilities

Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and company policies and procedures.
Provide high standards of guest service by listening and responding to guest and team member concerns and questions.
Supervise daily front-of-house activities, including planning, assigning, and delegating responsibilities.
Assist with annual team member performance reviews, schedules, and administrative functions as directed.
Assist with and track the cigarette vending machine inventory program.
Assist with correcting and approving time cards.
Check periodically that guests' service needs are being met.
Serve requested food and beverages and ensure supplies are maintained.
Ensure venues are properly stocked and maintain adequate staffing levels.
Assist with training front-of-house personnel.
Cover shifts when a team member is unable to report to work and cover front-of-house breaks when necessary.
Perform applicable cashier or bartender duties when working as a cash-handling team member.
Take out the till from the Cage and return it at the end of the shift.
Balance and submit cash-equivalent slips with the balance sheet to the Revenue Audit drop box.
Help clean and stock outlets and maintain clean tables and beverage service stations.
Check that front-of-house areas are swept, mopped, sanitized, and that equipment is clean and organized.
Check that bars are clean and items are in their designated places when necessary.
Assist with checking in and storing delivered products.
Check out keys to open and close bars and to open cigarette machines when problems occur.
Ensure all areas are cleaned and sanitized before closing each shift.
Maintain and enforce health department guidelines and sanitation practices.
Handle guest issues promptly and professionally and communicate problems and concerns to department managers.
Demonstrate and promote company core values and MAD skills.
Manage and maintain the security of confidential information.
Attend and satisfactorily complete required training.
Monitor compliance with Federal currency transaction reporting, Title 31, IRS Currency Transaction Reports, and property Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.