F&B Reservations Supervisor, F&B Admin (FT)

Montage International • USA - UT - Montage Deer Valley, UT

1d

About The Position

The Reservations Supervisor oversees the department’s day-to-day operations and supports the development of long-term objectives, including profitable financial management, effective leadership, excellent customer service, and adherence to department requirements and standards. The role supports management and leadership, provides excellent customer service and telephone etiquette, and works toward defined goals and objectives.

The supervisor is accountable for an effortless reservations process and exceptional customer service. They communicate with and develop Reservations Agents, ensure standards are consistently met, and conduct quality assurance evaluations for Reservations Representatives, providing feedback to maximize sales potential.

Requirements

• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Positive attitude.
• Willingness to participate in a learning environment.
• Ability to integrate company values throughout interactions.
• Ability to adapt quickly to using new software products.
• Dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.
• Able to walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks.
• Finger dexterity to operate office equipment.

Nice To Haves

• College degree preferred.
• Two years’ experience in a luxury hotel preferred.

Responsibilities

• Support management and leadership.
• Provide excellent customer service and telephone etiquette while working toward defined goals and objectives.
• Oversee an effortless and seamless reservations process and provide exceptional customer service.
• Communicate with and develop Reservations Agents to ensure standards are consistently met.
• Conduct quality assurance evaluations for Reservations Representatives and provide feedback to maximize sales potential.
• Oversee day-to-day departmental operations and support development of long-term objectives, including financial management, leadership, customer service, and adherence to department requirements and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed