F&B Manager

Playground•Kahnawake, QC

1d•Onsite

About The Position

We are seeking an experienced, enthusiastic, and approachable Food and Beverage Manager to oversee the day-to-day operations. This role is essential to creating a welcoming dining environment, ensuring exceptional guest experiences, and leading a team of dedicated staff. The F&B Manager will coach and motivate the team, uphold our service standards, and ensure smooth operations while promoting a fun and friendly atmosphere for all guests.

Requirements

Minimum of 2 years of management experience within a full-service restaurant
Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
Highly organized, responsible and reliable
Ability to delegate, follow up and drive accountability
Ability to work cohesively as part of a team and build relationships
Confident in training
Excellent understanding of customer service and the drive for satisfaction
Demonstrates a passion for the food and beverage industry and knowledge of current trends
High proficiency in the English and French languages with excellent communication skills, written and spoken

Responsibilities

Ensure that all direct reports adhere to the established workflows, procedures and processes
Complete checkpoints on each shift, provide corrective measures when needed and report accurately
Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end-of-day procedures, troubleshooting, and service calls
Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
Ensure that the organization's initiatives, as communicated to you by the F&B General Manager, are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions or the like
Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department's budget
Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and ensure their adherence in day-to-day matters
Maintain continuous guest interactions and provide feedback on guest experiences
Manage guest complaints and concerns and ensure total guest satisfaction at all times