F&B Manager - Alibi Rooftop Lounge

DRIFTWOOD HOSPITALITY MANAGEMENT•Tempe, AZ

10d•Onsite

About The Position

The purpose of the Alibi Lounge Manager is to oversee, control, and administer the operations of the lounge while maintaining standards. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. This role involves working in a fast-paced and customer service-oriented environment, performing duties under pressure and meeting deadlines in a timely manner. The manager will analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs. They will also handle the planning and execution of hotel sponsored events, taste food and beverage products to ensure quality and consistency, and market ideas and promotions in the department. Monitoring F&B POS systems, supporting the entire food and beverage operation, and controlling the flow of customers are also key aspects of this role. Ensuring par stock levels are maintained, equipment is maintained, and team members consistently maintain brand standards and high levels of customer service are crucial. The manager will handle customer inquiries professionally, maintain outlet scheduling and payroll, and organize and conduct pre-shift meetings. Ensuring cleanliness, workplace safety, and adherence to all company policies and procedures are also required.

Requirements

Thorough knowledge of food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction.
Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to operate equipment such as bar taps, slush machines, and dishwashers.
Minimum 2-3 years F&B or hotel experience in a leadership role.

Responsibilities

Ensures that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Attend BEO, staff, and department meetings.
Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs.
Perform special projects as assigned by GM and/or F&B Director
Handle planning and execution of hotel sponsored events as required.
Taste food and beverage products to ensure quality and consistency.
Market ideas and promotions in the department.
Monitor F&B POS systems and report any discrepancies or system outages.
Support the entire food and beverage operation including supervising other areas if necessary, handling special projects, and running promotions.
Effectively control the flow of customers and the interaction between the front and back of house throughout service.
Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, and stocking shelves.
Ensure maintenance of equipment by calling for repairs and training staff on proper use.
Ensure team members consistently maintain brand standards and high levels of customer service.
Handle all customer inquiries in an appropriate and professional manner.
Maintain outlet scheduling and payroll.
Organize and conduct pre-shift meetings communicating pertinent information to the staff such as house count, daily specials, service training, and menu changes.
Ensure cleanliness and workplace safety in the department.
Adhere to all company policies and procedures.
Follows safety rules and procedures.
Knows property emergency response procedures and equipment.
Perform any related duties as requested by manager.