F&B Manager

DRIFTWOOD HOSPITALITY MANAGEMENT • Scottsdale, AZ

3d • Onsite

About The Position

The F&B Manager oversees, controls, and administers all Food & Beverage outlets, maintaining and exceeding property brand standards. The role focuses on guest satisfaction, service quality, outlet operations, financial performance, staff coordination, and safety. The hotel operates 24 hours a day, seven days a week, so operational demands may require variations in shift days, start times, and weekly hours.

The manager monitors outlet performance and financial reports, labor and equipment costs, inventory, product quality, and guest satisfaction. They support restaurant marketing and promotions, menu development, hotel-sponsored events, and other Food & Beverage operations. The role also includes scheduling and payroll, leading staff meetings, coordinating with other departments, providing hands-on operational support, and handling Manager on Duty responsibilities as required.

The position requires maintaining a clean, safe, and professional environment; following company and safety procedures; and ensuring team members uphold brand and service standards. The manager may perform related duties as requested and assist other restaurant personnel when needed.

Requirements

• Thorough knowledge of Food & Beverage outlet operations, including food and beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of State, Federal, and Corporate liquor regulations concerning service to minors and intoxicated guests.
• Current Food Handler Card or currently in the process of certification.
• Ability to work under pressure and handle stressful situations during busy periods.
• Knowledge of appropriate table settings and service ware.
• Basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
• Ability to understand and apply written product-labeling instructions for safe use of products and processes in the hotel.
• Ability to remember, recite, and promote menu items.
• Ability to operate beverage equipment such as a coffee maker.
• Minimum of 2–3 years of experience as a Food & Beverage Supervisor and hotel experience.
• Previous experience at a property of similar size and nature.
• Food & Beverage product and equipment knowledge.
• Ability to transport up to 30 pounds through a crowded room continuously throughout a shift; maximum lifting requirement is 30 pounds.
• Ability to stand and walk constantly, with frequent twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.

Responsibilities

• Oversee, control, and administer Food & Beverage outlets while maintaining and exceeding property brand standards.
• Provide outstanding guest service and ensure guest satisfaction scores meet or exceed goals.
• Maintain positive working relationships with company associates and foster a positive working environment.
• Attend BEO, staff, and Food & Beverage meetings; conduct pre-shift and departmental meetings to communicate relevant operational information.
• Analyze day-to-day operation reports, monthly and yearly financial statements, and labor costs.
• Complete special projects for the General Manager and/or Food and Beverage Director as necessary.
• Plan and execute hotel-sponsored events as required.
• Taste Food & Beverage products from all areas to ensure quality and consistency.
• Develop and promote Food & Beverage department ideas, strategies, and promotions.
• Monitor Food & Beverage POS systems and assist with monitoring cashier procedures.
• Perform associates’ job responsibilities when business dictates and assist other restaurant personnel when needed.
• Handle Manager on Duty responsibilities as required.
• Control customer flow and coordinate front- and back-of-house interactions during service.
• Ensure team members consistently maintain brand standards and high levels of customer service.
• Handle customer inquiries appropriately and professionally; interact with guests to obtain feedback on service and food quality.
• Maintain outlet scheduling and payroll; control payroll and equipment costs and minimize loss and misuse.
• Coordinate with other departments and attend relevant meetings.
• Participate in restaurant marketing, assist with creating menus, survey competition, and report food trends.
• Monitor restaurant product quality and guest satisfaction; ensure food quality is consistent, appealing, and prepared to guest specifications.
• Maintain outlet profitability in support of overall hotel operations.
• Maintain par stock levels by calculating inventory, ordering and retrieving supplies, and stocking shelves.
• Arrange equipment repairs and train staff in proper equipment use.
• Support the wider Food & Beverage operation, including supervising other areas, handling special projects, running promotions, and supporting public relations and marketing.
• Provide a clean and safe environment by assigning and assisting with cleaning.
• Adhere to company policies and safety and security procedures; know department fire-prevention and emergency procedures; use protective equipment; and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to management.
• Maintain a neat, clean, and well-groomed appearance in accordance with team member handbook standards.
• Perform related duties as requested by a manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed