F&B Manager

The Loren at Lady Bird Lake•Austin, TX

1d•Onsite

About The Position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. We are Uncompromising by Nature We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Requirements

More than two years of post-high school education.
Two to three full years of employment in a related position in a restaurant or catering environment.
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions which are generally guided by established policy and procedures.
Excellent comprehension for assisting with guest and associate matters.
Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
Must have knowledge of chemicals/agents for training purposes.

Nice To Haves

One+ years supervisory experience, preferred.

Responsibilities

Oversee setup, cleanliness, and readiness across Nido, the Café, Pool Service, and In-Room Dining.
Ensure events are executed to brand standards, including setup, service, and breakdown.
Monitor guest flow, seating, and table turns; adjust staffing and floor plans as needed.
Manage reservations, waitlists, and special requests across outlets.
Perform quality checks on food & beverage presentation, service execution, and guest satisfaction.
Lead pre-shift meetings for all outlets, covering specials, VIPs, events, and service notes.
Coach and guide associates during service, providing in-the-moment feedback.
Support outlets (host stand, bar, café counter, pool service) as needed during peak demand.
Coordinate with banquet and events team to ensure seamless guest experiences.
Actively engage with guests across outlets, resolving complaints with discretion.
Ensure consistency in service delivery across restaurant, café, events, pool, and in-room dining.
Monitor ticket times and service efficiency.
Train new associates in service standards, menu knowledge, allergies, and upselling techniques.
Conduct follow-up training and performance coaching across outlets.
Complete shift reports and communicate notes to senior management.
Assist with inventory counts for service-related items (menus, silverware, uniforms, etc.).
Track outlet performance, labor, and expenses to align with budget goals.
Maintain accurate records of guest incidents, staffing concerns, and operational issues.
Ensure sanitation and safety standards are maintained in all F&B areas.
Enforce uniform, grooming, and hygiene standards across outlets.
Verify age compliance for alcohol service.
All other duties as assigned, requested, or deemed necessary by leadership.

Benefits

Participation in 401(k) with company match of up to 4%
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program
Complimentary Employee Meal
Complimentary Bus Passes
50% off Dining in Nido
Recognition Programs, Incentives and Celebrations