FOH F&B - Dinner/Default - F&B Manager

Canadian Niagara Hotels Group • Niagara Falls, ON

2d • CA$54,000 - CA$58,000 • Onsite

About The Position

In this high volume restaurant, the Restaurant Manager is responsible for ensuring enthusiastic, courteous, and superior quality of service is provided to all customers. The goal is to create a venue staffed by knowledgeable, helpful, and cheerful restaurant staff who are motivated to exceed guest satisfaction and operating revenue targets. Tasks include recruiting, hiring, training, scheduling, evaluating, and counselling team members. Ensuring all operating equipment and cash control standards and systems are used, completing inventory checks, and supervising the restaurant floor and kitchen to ensure operations are carried out effectively and efficiently are also key responsibilities. The manager should continually look for ways to improve operations to increase revenue and decrease costs.

Requirements

• Demonstrates commitment and passion to maximizing guest satisfaction at each stage of the guest experience.
• Establishes immediate credibility with guests and staff.
• Demonstrates willingness/enjoyment to attend to the needs of others.
• Approachable.
• Demonstrates ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products.
• Employs persuasion and influence to initiate and/or resolve matters.
• Excellent interpersonal skills.
• Demonstrates ability to lead/supervise a large team of Food and Beverage staff.
• Sets high priorities/standards, and demonstrates urgency to achieve critical goals and objectives.
• Develops all staff to the best of their personal capabilities.
• Directs supervisory and non-supervisory staff in an efficient and forthright manner.
• Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff.
• Enforces all health and safety/sanitation standards.
• Demonstrates knowledge and conversational ability in order to train staff to effortlessly provide guest experience and in order to encourage both cross-promotion/sales of related restaurant and company services/activities/products across the complex.
• Trains and corrects staff, as required, in order to ensure all staff operate at a consistent level of performance.
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
• Demonstrates reading comprehension ability.
• Ability to quickly respond to changing work volume; high-energy level/speed.
• Ability to work independently with minimal supervision.
• Working knowledge of all aspects of restaurant management including BOH and FOH operations.
• Willingness to work all shifts including days/evenings/weekends and holidays.

Nice To Haves

• Previous Supervisory or Management experience in Food and Beverage, hospitality is an asset.

Responsibilities

• Recruiting, hiring, training, scheduling, evaluating, and counselling team members.
• Ensuring all operating equipment and cash control standards and systems are used.
• Completing inventory checks.
• Supervising the restaurant floor and kitchen to ensure operations are effectively and efficiently carried out.
• Continually looking for ways to improve operations in order to increase revenue and decrease cost.
• Maximizing guest satisfaction at each stage of the guest experience.
• Leading all staff by example.
• Maintaining professional composure at all times, regardless of issue, while performing multiple tasks.
• Employing persuasion and influence to initiate and/or resolve matters.
• Leading and supervising a large team of Food and Beverage staff.
• Setting high priorities/standards and demonstrating urgency to achieve critical goals and objectives.
• Developing all staff to the best of their personal capabilities.
• Directing supervisory and non-supervisory staff in an efficient and forthright manner.
• Ensuring the workplace is safe for all guests and staff.
• Enforcing all health and safety/sanitation standards.
• Training staff to effortlessly provide guest experience and to encourage cross-promotion/sales of related restaurant and company services/activities/products.
• Training and correcting staff to ensure all staff operate at a consistent level of performance.
• Ensuring personal grooming/appearance and properly identifying guest’s needs, demeanor, and level of required service attention.
• Assisting guests in reading company/local tourism literature to increase guest satisfaction.
• Quickly responding to changing work volume.
• Working independently with minimal supervision.
• Managing all aspects of restaurant operations including BOH and FOH operations.

Benefits

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed