F&B Manager in Training

Highgate Hotels • Boston, MA

6d • Onsite

About The Position

The Food & Beverage Manager in Training will gain exposure to and provide support across all aspects of the food and beverage operation, including floor and kitchen coverage, clerical and administrative work, marketing materials, and other tasks that help ensure smooth operations. The role also provides attentive, courteous, and efficient service to all guests. The position is at The Newbury Boston, a 286-room luxury hotel in Boston’s Back Bay with event spaces and signature dining experiences.

Requirements

• High school diploma or equivalent required.
• Computer knowledge and skills required.
• Proficiency with Microsoft Office and Delphi FDC.
• Able to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Able to multitask, prioritize work, and meet deadlines.
• Able to understand and apply complex information from various sources.
• Able to maintain confidentiality and demonstrate initiative.
• At least one year of progressive experience in a hotel or related field preferred.

Nice To Haves

• Experience in a hotel or related field.
• College coursework in a related field.

Responsibilities

• Provide floor coverage in the Street Bar and support the back-of-house culinary, stewarding, and personal dining teams as needed.
• Attend BEO meetings to assist with planning and executing banquet operations.
• Edit, print, and distribute menus and other materials; perform data entry and compile reports from the POS system.
• Host guests using the reservation system and help enhance their arrival, dining, and departure experience.
• Answer telephone calls and email messages and respond accordingly.
• Manage incoming catering inquiries and distribute them.
• Keep abreast of applicable computer programs and innovations.
• Assist with catering event resumes and their distribution.
• Manage BEO distribution and event guarantees.
• File pertinent correspondence in a timely manner and handle correspondence for the department.
• Maintain an adequate inventory of office supplies and ensure smooth office operations.
• Type and distribute meeting minutes and maintain the trace file as needed.
• Prepare Banquet Event Orders and Group Resumes as needed.
• Greet guests, clients, and employees when necessary.
• Attend meetings and training as required by management.
• Maintain regular attendance, high standards of personal appearance and grooming, and compliance with hotel standards and regulations.
• Communicate with guests and employees in person, by phone, and by email; listen to, understand, and clarify concerns.
• Multitask and prioritize departmental functions to meet deadlines.
• Identify problem areas, help implement solutions, and effectively anticipate, prevent, identify, and resolve problems.
• Apply information and data from various sources to meet objectives, cross-train in other hotel areas, and maintain confidentiality.
• Show initiative by anticipating guest and operational needs and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED