F&B Manager in Training

The Newbury Boston • Boston, MA

7d • $25 - $27 • Onsite

About The Position

The Food & Beverage Manager in Training will gain exposure to and support all aspects of the food and beverage operation, including floor and kitchen coverage, clerical and administrative work, marketing materials, and other duties that help ensure smooth operations. The role also provides attentive, courteous, and efficient service to guests. The position is at The Newbury Boston, a 286-room luxury hotel in Boston’s Back Bay with event spaces and signature dining experiences.

Requirements

• High school diploma or equivalent required.
• Computer knowledge and skills required.
• Must be proficient with Microsoft Office and Delphi FDC.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels.
• Must be able to multitask, prioritize departmental functions, and meet deadlines.
• Must be effective at handling problems, including anticipating, preventing, identifying, and solving them.
• Must be able to understand and apply complex information from various sources.
• Must be able to maintain confidentiality and show initiative by anticipating guest or operational needs.
• Must maintain regular attendance and a warm, friendly, courteous, and service-oriented demeanor.

Nice To Haves

• Experience in a hotel or related field preferred.
• At least 1 year of progressive experience in a hotel or related field preferred.
• College coursework in a related field is helpful.

Responsibilities

• Provide floor coverage in the Street Bar and support the back-of-house culinary, stewarding, and personal dining teams as needed.
• Attend BEO (Banquet Event Order) meetings to assist with planning and execution of banquet operations.
• Edit, print, and distribute menus and other materials; enter data and compile reports from the POS system.
• Host guests using the reservation system and help enhance their arrival, dining, and departure experience.
• Answer telephone calls and email messages and respond accordingly.
• Manage incoming catering inquiries and distribute them.
• Keep abreast of relevant computer programs and innovations.
• Assist with catering event resumes and their distribution.
• Manage BEO distribution and event guarantees.
• File pertinent correspondence in a timely manner and handle department correspondence.
• Maintain an adequate inventory of office supplies and ensure smooth operation of the office.
• Type and distribute meeting minutes.
• Maintain the trace file as needed.
• Prepare Banquet Event Orders and Group Resumes as needed.
• Greet guests, clients, and employees when necessary.
• Attend meetings and training as required by management.
• Communicate with guests by email, phone, and in person; listen to, understand, and clarify concerns.
• Prioritize and multitask to meet deadlines, identify operational problems, and assist in implementing solutions.
• Maintain regular attendance, personal appearance, confidentiality, and compliance with hotel standards and regulations.
• Cross-train in other hotel-related areas and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED