F&B Cook/Cashier

Meskwaki Bingo Casino Hotel • Columbia Township, IA

3d • $0 - $16 • Onsite

About The Position

Prepare food orders for guests in a manner that meets established quality standards. Professionally serves menu items to guests and handles payment transactions efficiently and effectively.

Requirements

• Must be at least 18 years of age.
• Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
• Must be able to effectively communicate, both written and verbal, with other members of the staff and guests.
• Must have basic math skills and ability to count money and make change correctly.
• Must be able to read and understand written policies, procedures, etc.
• Must be able to effectively communicate with fellow staff members.
• Must be reliable, courteous and friendly and be able to work directly with the general public.
• Must be flexible with shift and days off.
• Must be able to handle busy and stressful situations.
• Must be able to meet all non-supervisory training and education requirements.
• PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments.
• Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.

Nice To Haves

• Previous deli or concessions work experience preferred.

Responsibilities

• Provide timely, friendly and courteous service of menu items. Make every effort to ensure absolute customer satisfaction/provide outstanding customer service.
• Comply with policies and procedures related to food preparation, presentation, portioning and food storage. Maintain the highest food safety standards.
• Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with F&B Department Alcoholic Beverages Control Policies and Procedures.
• Comply with sales transaction processing and reporting procedures for cash, credit cards, comps, discounts, coupons, gift certificates and room charges. Process gaming point redemption purchases on the POS System utilizing a guest's Club Meskwaki Card in accordance with established procedures. Adhere to Food & Beverage Variance Policy.
• Keep work area clean by wiping down all equipment and counters, walls, refrigerators, meat blocks, sweeping and mopping the floor. Perform other cleaning tasks assigned.
• Follow established procedures for operating and cleaning equipment.
• Segregate and remove trash and garbage and place it in designated areas.
• Keep the casino seating area and tables clean for customers including, but not limited to, cleaning the floor and picking up paper, trash, popcorn, etc.
• Keep the condiment stations stocked and clean as needed with condiments, eating utensils, napkins, etc.
• Perform prep/side work as assigned.
• Ensure that all food items are properly stored at the right temperature, put in the right storage container and dated. Will be sure all equipment is stored properly.
• Keep pop cooler filled.
• Transfer supplies and equipment between storage and work areas by hand or by use of a hand truck. Document product transfers and waste as directed.
• Share tips fairly. Report 100% of tips retained per departmental policy.
• Answer customer questions correctly concerning F&B venues, casino promotions, etc.
• Respond to customer complaints in a professional manner. Notify shift supervisor immediately of any/all complaints.
• Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Sac & Fox Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. Comply with all departmental safety regulations, using safety equipment as required.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• Assume responsibility for knowledge of all information in the arcade's Memo Book.
• Attend all required meetings and training sessions.
• Perform other job related duties as assigned.
• Maintain confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed