F&B Center Bar Bartender PT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

4d•Onsite

About The Position

The F&B Center Bar Bartender provides friendly, excellent service to guests at the bar while preparing and serving beverages to guests and beverage servers. The role requires strict adherence to applicable laws and regulations for the safe and responsible sale and service of alcoholic beverages, as well as Tribal, Federal, gaming, and company policies and procedures. The bartender welcomes guests, provides prompt and accurate beverage service, processes sales, monitors service quality, and responds professionally to guest concerns. The position also involves maintaining a clean and sanitary bar, managing stock and equipment, completing required financial and regulatory documentation, and supporting bar-back duties when needed. The bartender must protect confidential information, complete assigned training, and demonstrate company core values and guest-service standards. Work takes place on the casino floor and in a normal office setting. The role involves frequent walking and standing in a smoke-filled environment, contact with the public, varying noise and lighting conditions, and may require travel. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required.

Requirements

High school diploma or GED.
Ability to obtain and maintain current TABC certification.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with management, vendors, and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, and guest-service skills.
Positive attitude and strong organizational and leadership qualities.
Ability to perform basic arithmetic with all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality and follow established casino guest-service programs.
Ability to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; and talk and listen regularly.
Ability to concentrate for prolonged periods and communicate effectively in person or using telecommunications equipment.
Vision abilities including close vision, distance vision, peripheral vision, and depth perception.
Hand-eye coordination and manual dexterity to operate a keyboard, touchscreen display, telephone, and calculator.
Ability to frequently lift and/or move up to 50 pounds.
Ability to work extended hours and irregular shifts, including nights, weekends, and holidays, and to work long hours under stressful conditions.

Nice To Haves

Bartender certification or at least one year of bartender experience.
In-depth knowledge of wine and alcoholic-beverage preparation.
Spanish or other language skills.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and company policies and procedures.
Provide excellent guest service by listening and responding to guest and team-member concerns and questions.
Maintain a consistent flow of service to guests, cocktail servers, and food servers.
Welcome guests, use their names and remember preferences, thank them, offer farewells, and invite them to return.
Prepare beverages promptly and professionally to specification, using approved measuring tools and techniques.
Accurately and immediately process sales transactions, provide receipts as required, record sales in the POS system, and collect funds for products sold.
Monitor the bar to ensure guests receive timely beverage service.
Follow laws, policies, and procedures for alcoholic-beverage service, verify age for guests who appear under 30, and serve alcohol responsibly.
Observe guest behavior and cues to prevent intoxication and disorderly conduct.
Handle guest issues professionally and promptly, and communicate problems and concerns to management.
Provide guests with information about menus, promotions, programs, and gaming options, including Slots, Poker, and Bingo.
Maintain a clean, sanitized, and orderly work environment; keep the bar top clear and clean ashtrays and place them appropriately.
Follow sanitation procedures and use personal protective equipment as required.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Stock service wells, set up and break down service wells, and receive products and stock according to specifications.
Maintain a professional, neat appearance and a courteous, friendly attitude toward guests and team members.
Perform bar-back responsibilities when a bar-back is absent.
Submit financial receipts for end-of-shift reports.
Demonstrate and promote KLECH core values and MAD skills.
Protect confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with Federal currency transaction reporting, Title 31, IRS Currency Transaction Reports, and property anti-money-laundering policies; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.