F&B and Banquet Manager
About The Position
The F&B and Banquets Manager assists in coordinating, supervising, and directing food and beverage outlet operations while maintaining profitability, product quality, and service standards. The role also oversees event planning and execution, including setup, food service, and cleanup for weddings, conferences, and meetings, with the goal of ensuring high member and guest satisfaction. The manager promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity targets without compromising quality. The position oversees daily outlet operations and personnel, responds to member concerns, monitors service quality, and supports staff on the floor during meal periods. It helps coordinate loss prevention, reporting, menu planning, hiring, training, scheduling, performance reviews, and compliance with operating procedures, liquor laws, and health and sanitation regulations. For events, the manager coordinates contracts and event details, works with the Catering Sales Manager and Kitchen Leadership, supervises setup and service, manages budgets and supplies, processes billing, and acts as manager on duty. The role requires effective communication, attentive service, sound problem-solving and organizational skills, confidentiality, and the ability to work flexible hours, including weekends, nights, and holidays. Proven hospitality experience as a banquet or F&B manager, supervisor, or in a similar role is preferred.
Requirements
- Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Attend all club-required meetings and training.
- Maintain regular attendance in accordance with scheduling needs and company standards.
- Maintain high standards of personal appearance and grooming, including wearing a nametag.
- Comply with company standards and regulations to support safe and efficient operations.
- Handle problems effectively, including anticipating, preventing, identifying, and solving them.
- Understand and evaluate complex information and data from various sources to meet objectives.
- Maintain confidentiality of information.
- Work flexible hours, including weekends, nights, and holidays.
Nice To Haves
- Proven experience as a banquet or F&B manager, supervisor, or in a similar hospitality role is preferred.
Responsibilities
- Oversee all aspects of the daily operation of the food and beverage outlet and supervise outlet personnel.
- Respond to member complaints in a timely manner and help ensure overall guest satisfaction.
- Work with other F&B managers and keep them informed of issues; keep the immediate supervisor informed of matters requiring attention.
- Assist in coordinating and monitoring loss prevention in the outlet.
- Prepare and submit required reports, including wage progress, payroll, revenue, employee schedules, quarterly action plans, and daily recaps.
- Monitor service quality and assist with menu planning and preparation.
- Ensure compliance with local liquor laws, health and sanitation regulations, outlet SOPs, and requisition procedures.
- Remain visible on the floor and assist staff during each meal period.
- Conduct staff performance reviews and ensure employee training on SOPs and technical job tasks.
- Participate in or conduct departmental and club training, including CARE and One to One.
- Interview candidates for front-of-house F&B positions and follow hiring approval standards.
- Coordinate event contract details, including layout, decor, and timelines.
- Train, schedule, and supervise outlet and banquet staff, bartenders, and supervisors.
- Meet with the Catering Sales Manager to understand event needs, provide proposals, and ensure expectations are met.
- Collaborate with Kitchen Leadership to fulfill Banquet Event Orders (BEOs).
- Supervise event layouts, tables, decorations, and equipment to meet or exceed company standards.
- Act as manager on duty during events, maintain service quality, and handle guest complaints or issues.
- Manage event budgets, monitor inventory of supplies and equipment, and process event billing.
- Attend required club meetings and training; maintain regular attendance and high standards of personal appearance and grooming.
- Comply with company standards and regulations, maximize productivity, identify problem areas, and assist in implementing solutions.
- Perform other duties as requested by management and maintain a warm, friendly demeanor.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
