F&B and Banquet Manager

Highgate Hotels•New York, NY

4d•Onsite

About The Position

The F&B and Banquets Manager assists in coordinating, supervising, and directing food and beverage outlet operations while maintaining profitability, high-quality products, and service. The role also oversees event planning and execution, including setup, food service, and cleanup for weddings, conferences, and meetings, with the goal of ensuring high member and guest satisfaction. The manager promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity targets while maintaining quality.

Requirements

Effective verbal and written communication with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Effectiveness in handling problems and in understanding and evaluating complex information from various sources.
Ability to maintain confidentiality.
Ability to work flexible hours, including weekends, nights, and holidays.
Proven experience as a banquet or food and beverage manager, supervisor, or in a similar hospitality role is preferred.

Nice To Haves

Proven experience as a banquet or food and beverage manager, supervisor, or in a similar hospitality role.

Responsibilities

Oversee the daily operation of the food and beverage outlet and supervise outlet personnel.
Respond to member complaints promptly and ensure overall guest satisfaction.
Keep other food and beverage managers and the immediate supervisor informed about issues and matters requiring attention.
Assist in coordinating and monitoring loss-prevention activities in the outlet.
Prepare and submit required reports on time, including wage progress, payroll, revenue, employee schedules, quarterly action plans, and daily recaps.
Monitor service quality in the food and beverage outlet.
Assist with menu planning and preparation.
Ensure compliance with local liquor laws, health and sanitation regulations, standard operating procedures, and requisition procedures.
Remain visible on the floor and assist staff during each meal period.
Conduct staff performance reviews according to company standards.
Train employees on standard operating procedures and technical job tasks, and participate in or conduct departmental and club training.
Interview candidates for front-of-house food and beverage positions and follow hiring approval standards.
Coordinate event contract details, including layouts, décor, and timelines.
Train, schedule, and supervise food and beverage outlet and banquet staff, bartenders, and supervisors.
Meet with the Catering Sales Manager to understand event needs, provide proposals, and ensure expectations are met.
Collaborate with kitchen leadership to fulfill Banquet Event Orders.
Supervise event layouts, including tables, decorations, and equipment, ensuring they meet or exceed company standards.
Serve as manager on duty during events, ensuring high-quality service and handling guest complaints or issues.
Manage event budgets, monitor supplies and equipment inventory, and process event billing.
Attend required club meetings and training, maintain regular attendance and professional appearance, and comply with company standards and regulations.
Focus on productivity, identify problem areas, help implement solutions, and anticipate, prevent, identify, and resolve problems.
Maintain confidentiality and perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law