Eyewear Associate - Training Provided!
About The Position
EyeCare Partners is hiring an Eyewear Associate (Optical Technician) for Clarkson Eyecare in Chesterfield, Missouri. The role supports patients’ medical needs while delivering a high-quality patient experience and maximizing retail sales. The associate helps patients choose eyewear and contact lenses, dispenses and fits orders based on prescriptions from optometrists and ophthalmologists, and connects patient needs with available products and services. The role requires open availability for shifts during the office’s operating hours: Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m. Associates may need to work somewhat earlier or later as needed, but will not work all of those hours. Training is provided.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Compliance with HIPAA requirements for protected health information.
- Favorable background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the physical activities described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.
Responsibilities
- Deliver the Total Patient Experience and build relationships with patients while providing medical support.
- Determine patients’ wants and needs and recommend products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto and manual lensometers.
- Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids and policies.
- Keep frame displays clean, organized, fully stocked, and well presented.
- Follow protocols to maintain accurate frame inventory.
- Perform general office duties and cleaning assigned by the manager.
- Assist with other duties in the office as needed.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off.
- Paid holidays.
- Paid maternity leave.
- Competitive base pay.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
