Eyewear Associate - Training Provided!
About The Position
The Eyewear Associate (Optical Technician) at Clarkson Eyecare helps deliver a high-quality patient experience while supporting patients’ medical needs and maximizing retail sales. The role includes dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and connecting patients with suitable products and services. Training is provided. The position is full-time, with open availability required for shifts during the office’s Monday–Friday hours of 8 a.m.–7 p.m. and Saturday hours of 8 a.m.–1 p.m. Employees may sometimes need to work earlier or later.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Comply with HIPAA requirements concerning protected health information.
- Favorable result on a background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- Current ABO/ABOC and NCLE certifications, or willingness to obtain them within the first two years of employment.
Responsibilities
- Deliver the Total Patient Experience and build relationships with patients while providing medical support.
- Determine patients’ wants and needs and recommend products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients about and recommend lenses, lens coatings, and frames.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and protocols.
- Maintain clean, organized, fully stocked, and well-presented frame areas.
- Keep frame inventory accurate.
- Perform general office duties and cleaning assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
