Eye Technician - Echo Cliffs Health Center

Tuba City Regional Health Care Corporation•Coppermine, Arizona

About The Position

The Eye Technician supports Eye Services at Echo Cliffs Healthcare Center by performing technician and occasional clerical duties to assist providers and Client Services Technicians and improve departmental efficiency. The role supports eye examinations, patient-record and equipment maintenance, eyeglass preparation, patient preparation and follow-up, medical-history gathering, exam-process explanations, visual testing, and ophthalmic drop instillation. Administrative work includes entering information in patient charts, recording provider orders, integrating radiology and test reports, maintaining and checking supplies, completing superbill charges and reports, charting medical data, and scheduling appointments and reminder calls. The technician performs screenings and diagnostic tests, assists eye-care professionals with examinations and procedures, documents ocular findings, and provides patient education and interpretation as needed. The position also involves inventory and equipment upkeep, routine cleaning and decontamination, PPE use, and related clinic tasks assigned by a supervisor. The role requires adapting to a flexible schedule and may involve exposure to communicable diseases and bodily fluids.

Requirements

High school diploma or GED.
Current Basic Life Support (BLS) certification from the American Heart Association, or obtain it within three months of hire.
Nine continuous months of direct patient duties and experience in an eye-care or healthcare setting.
Satisfactory employment performance supported by positive references addressing collaboration, ethical conduct, reliability, organizational and interpersonal skills, and ability to manage difficult interactions.
Ability to multitask efficiently and effectively and remain calm and effective in busy or stressful situations.
Successful job interviews demonstrating ability to perform the essential functions.
Successful background and reference checks, fingerprint clearance, physical examinations, and other required screenings.
Submission of complete and accurate employment-related documents and information.
Ability to perform frequent bending, reaching, repetitive hand movements, standing, walking, squatting, sitting, pushing, and pulling throughout a regular shift.
Ability to carry supplies and instruments weighing up to 30 pounds unassisted and push and pull up to 50 pounds daily.
Manual dexterity for instrument use, simple and firm grasping, fine manipulation, and keyboard use.
Ability to communicate clearly with patients in person and by telephone.
Normal color vision and depth perception, visual acuity correctable to 20/20, far and near vision, ability to see fine details, and ability to hear normal speech and overhead pages.
Ability to work independently on recurring assignments, refer problems and unfamiliar situations to a supervisor, prioritize and work diplomatically with patients, and adapt to shift work and a flexible schedule.
Ability to work in close and crowded areas, manage multiple priorities and stressful situations, and remain calm when dealing with anger, fear, hostility, or altercations.
May be exposed to communicable diseases and bodily fluids.

Responsibilities

Perform and record patient screenings in the electronic health record, including visual acuity, confrontation fields, interpupillary distance, and manual or automated lensometry.
Record patient health history and primary complaint, prepare patients for examinations, and assist eye-care professionals during examinations.
Prepare patients, rooms, and instrument trays for procedures; clean areas according to hospital protocol, position patients, and assist with holding eyelids apart as needed.
Provide interpretation in Navajo, Hopi, San Juan Southern Paiute, and English as needed for providers and patients.
Perform requested tests, including visual fields, tonometry, visual skills, depth perception, keratometry, autorefraction, OCT, and color vision testing.
Perform anterior and retinal photography and document findings in patient charts.
Instill diagnostic or therapeutic pharmacological agents in patients’ eyes according to provider instructions.
Insert or prepare applicable forms for eye doctor use.
Provide individual, group, and community patient education in relevant languages about optical and ocular conditions, medications, diagnoses, prognosis, follow-up, eyewear, eyewear adjustment, and contact-lens use and care.
Help patients with minor repairs to broken or damaged eyeglasses.
Provide basic department orientation to student interns and other optometry technicians.
Maintain patient-education materials and supplies; order or replenish supplies and equipment, check expiration dates, and maintain inventory.
Maintain professional appearance and conduct.
Prepare clinic-related correspondence and paperwork, including travel, training, and requisitions; perform eye-clinic scheduling as needed.
Enter electronic health record data, complete daily superbills, and prepare required daily or weekly reconciliation reports.
Wear required PPE, safely complete donning and doffing, and discard used PPE appropriately.
Complete training and perform routine cleaning and decontamination of surfaces contaminated by communicable disease.
Perform other related duties as assigned by a supervisor, including scheduling or referrals.