Kendall Honda Express Lube Advisor

Kendall Auto Group•Eugene, OR

1d•$3,500 - $5,000•Onsite

About The Position

Kendall Auto Group is seeking an Express Lube Service Advisor to join their Honda Service team in Eugene. This role is crucial in building lifelong service customers by being the first point of contact in the service department. The position operates in a fast-paced environment, requiring strong customer service, time management, and communication skills. The advisor will be responsible for making repair recommendations, justifying services, and ensuring customer satisfaction.

Requirements

High level customer service experience.
Demonstrated time management skills.
Strong work ethics.
Strong communication skills.
Ability to make Honda repair recommendations and prioritize items in order of importance for customers.
Proven strong customer service skills.
Ability to multi-task.
General knowledge of automobiles and their maintenance.
A valid driver's license.
A good driving record.

Nice To Haves

Dealership experience is preferred.
Experience in service writing is not required.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying work was properly performed and diagnosed.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers throughout the day.
Scheduling service appointments.
Justifying Honda express lube work such as oil and filter changes, tire rotations, flat tire repairs, transmission drain and fill services, brake fluid exchanges, transfer case fluid exchange, rear differentials, HVAC sterilization, and air/cabin filter replacements.