Export Operations Coordinator

ICAT Logistics Detroit•Taylor, MI

39d•$19 - $30•Onsite

About The Position

The Export Operations Coordinator works full-time in ICAT Logistics Detroit’s Taylor, Michigan office, supporting international air and ocean freight operations. The role handles quotations, shipment tracking, problem-solving, and coordination among clients, carriers, vendors, and internal teams. It provides hands-on, end-to-end freight experience while providing operational support to lead operators and the export team. The coordinator manages frequent air and ocean shipments for assigned client accounts, prepares export quotations and documentation, tracks shipments, communicates status updates, processes vendor charges, and prepares customer billing. The position also provides cross-functional backup for the Export Team and assists DTW Operations as needed. This is a 100% in-office role; remote and hybrid work are not available.

Requirements

High school diploma or equivalent.
At least 2 years of experience in freight operations; domestic freight experience is required.
Solid computer skills, including Microsoft Office.
Strong written and verbal communication skills.
Ability to work comfortably in a fast-paced, in-office environment.
Professional communication with customers and coworkers.
Ability to manage multiple priorities while maintaining attention to detail.
Problem-solving ability, initiative, and reliable follow-through.
Ability to learn computer systems quickly.

Nice To Haves

International export freight experience.
Hands-on experience with CargoWise.

Responsibilities

Collaborate with Air and Ocean experts to balance workload, increase capacity, and improve response and turnaround times for export shipments.
Manage high-frequency air and ocean shipments for assigned client accounts.
Prepare and deliver competitive air and ocean export quotations.
Complete daily operational tasks, including data entry, shipment booking, generating export documentation, preparing bills of lading, and labeling.
Track and trace active shipments, provide clients with regular status updates by phone and email, and obtain Proofs of Delivery.
Gather and process vendor charges, generate accurate customer billing, and resolve charge variances.
Provide cross-functional backup for the Export Team and assist DTW Operations as needed.