Export Documentation
About The Position
Provides general follow-up and dedicated customer service for export documentation belonging to assigned accounts, according to customer requirements and MSC policies. Serves as a first point of contact for inquiries related to Export Documentation and facilitates communication between clients and MSC USA. Communicates with team members about workload, customer particulars, and problems, and liaises between data-entry teams and customers to obtain missing information and clarify requirements through Standard Operating Procedures. Provides shipment details and bills of lading to customers upon request, communicates with overseas agencies so corrections can be made and cargo released, and updates bills of lading in response to customer requests with little to no errors. Performs other duties as required. The position is on-site at the office five days per week, Monday through Friday. Fully remote or hybrid work is not available, except when off-site duties are required.
Requirements
- Advanced English proficiency.
- Strong attention to detail.
- Organized, efficient, and able to manage time effectively.
- Strong customer-service mindset; focused and responsive.
- Ability to work under tight deadlines.
- Ability to work well as part of a team.
- Knowledge of MS Excel and ability to learn new software.
- Authorization to work in the U.S.
- Ability to commute to the designated office location.
- Able to sit for prolonged periods while working at a desk and computer.
- Able to lift up to 15 pounds at a time.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, or a related area.
Responsibilities
- Follow up on export documentation for assigned accounts and provide dedicated customer service according to customer requirements and MSC policies.
- Serve as a first point of contact for client inquiries related to Export Documentation.
- Communicate with team members about workload, customer particulars, and problems.
- Liaise between data-entry teams and customers to obtain missing information and ensure customer requirements are understood through Standard Operating Procedures.
- Provide shipment details and bills of lading to customers when requested.
- Communicate with overseas agencies to facilitate corrections and cargo release.
- Update bills of lading according to customer requests while minimizing errors.
- Perform other duties as required.
Benefits
- Health, prescription, dental, and vision insurance.
- Life insurance with a one-time annual salary benefit up to $50,000.
- Long-term disability benefits.
- Flexible Spending Accounts for health, dependent care, and transit/parking.
- Supplemental life, accident, critical illness, and hospital indemnity plans.
- Short-term disability insurance.
- 401(k) plan with a 3% Safe Harbor Contribution and the option for an additional 3% employer match.
- Wellness program initiatives.
- Corporate partner discount programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
