Export Documentation
About The Position
Provides general follow-up and dedicated customer service for export documentation belonging to assigned accounts, in accordance with customer requirements and MSC policies. Serves as a first point of contact for inquiries related to export documentation and facilitates communication between clients and MSC USA. The role communicates workload, customer details, and issues to team members; coordinates between data-entry teams and customers to obtain missing information and clarify requirements through Standard Operating Procedures; provides shipment details and bills of lading upon request; and works with overseas agencies to coordinate corrections and cargo release. It also updates bills of lading based on customer requests while minimizing errors and performs other duties as required. The position is fully on-site in the designated office five days per week, Monday through Friday. Remote or hybrid work is not available, except when off-site duties are required.
Requirements
- Bachelor’s degree preferred or equivalent experience.
- Advanced English proficiency.
- Strong attention to detail.
- Organized, efficient, and able to manage time effectively.
- Strong customer service mindset; focused and responsive.
- Ability to work under tight deadlines.
- Strong team-player ability.
- Knowledge of MS Excel and ability to learn new software.
- Authorization to work in the U.S.
Nice To Haves
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, or a related area.
- Bachelor’s degree.
Responsibilities
- Follow up on export documentation for assigned accounts and provide customer service in accordance with customer requirements and MSC policies.
- Act as a first point of contact for export documentation inquiries and facilitate communication between clients and MSC USA.
- Communicate workload, customer particulars, and problems to team members.
- Coordinate between data-entry teams and customers to obtain missing information and clarify customer requirements through Standard Operating Procedures.
- Provide shipment details and bills of lading to customers upon request.
- Communicate with overseas agencies to coordinate corrections and ensure cargo is available for release.
- Update bills of lading according to customer requests while minimizing errors.
- Perform other duties as required.
Benefits
- Health insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Life insurance, with a one-time annual salary benefit up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts for health, dependent care, and transit/parking
- Supplemental life insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Short-term disability insurance
- 401(k) plan with a 3% Safe Harbor contribution and the option for an additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
