Expert Services Partner

Acxiom • Conway, AR

6d

About The Position

Services Partners are the connective hub of the organization that synchronizes client service delivery, product, and strategic client engagement. They serve as the primary day-to-day point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, SPs drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and enabling Client Partners to move strategically and confidently.  SPs lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. Automotive experience is preferred.

Requirements

• 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings

Nice To Haves

• Automotive experience is preferred.
• Dallas, TX area is preferred

Responsibilities

• Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
• Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.
• Value delivery & excellent client satisfaction through operational rigor, proactive engagement and strategic guidance
• Communication: Pro-active, professional communication, keeping the client informed of relevant information through relationship-building contacts and recurring status calls
• Issue management & escalation: coordinating issue response, serving as an escalation point and notifying leadership as needed
• Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
• Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
• Resource Management: Allocations & assignments for solution implementation and production support
• Operations & Change Management Orchestration & Support: including case workflow management and project prioritization
• SLA & timeline adherence: ensuring project deadlines and delivery due dates are accurately tracked and not missed
• Implementation Project Management Support: helping with alignment of teams to project requirements and tasks alongside a Project Manager
• Financial support: billing/invoicing for services rendered, reviewing financial metrics, maximize revenue mechanisms in service contracts, and supporting Finance forecasting and related efforts
• Risk/Security Support: monitoring sensitive data and related legislation to ensure appropriate access and dissemination of relevant records
• Whitespace and partnership reviews for opportunity identification and feasibility, encouraging expansion and growth
• Monitor account health for compression and churn risk signals to prevent revenue loss and provide strategic insight to Acxiom for client stewardship and partnership
• Proactively identify and communicate upcoming Product changes and client impacts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees