Partner Services, Global

NBA NBA•New York, NY

2d•Hybrid

About The Position

This role will serve as the primary liaison between New Business, the U.S.-based Partner Services team, and regional offices worldwide, supporting the management, development, and fulfillment of hospitality benefits across NBA, WNBA, 2KL, and USAB. The individual will work in close partnership with regional teams to establish hospitality standards tailored to each market, ensuring alignment with best practices while respecting regional customs, cultural nuances, business protocols, and market-specific dynamics. This role will also be responsible for collaborating with the regions to develop region-specific tools, frameworks, and assets that reflect local market standards while maintaining global consistency and brand integrity. Additionally, this role will support the overall domestic management and coordination of department sub-groups, ensuring strong communication, organization, and alignment across key workstreams for Partner Services. The position plays an integral role in All-Star Weekend planning and execution, contributing to both pre-event lead-up responsibilities and on-site hospitality management. Responsibilities include development and oversight of event seating strategies, hospitality tracking tools, and operational resources that drive consistency and efficiency. This individual will play a key role in ensuring seamless project workflow, cross-functional collaboration, and best-in-class hospitality execution across marquee league events.

Requirements

Bachelor’s degree in Business, Marketing, Communications, Sports Management, Hospitality Management, or a related field; advanced degree a plus.
5–7 years of experience in partner services, hospitality operations, event management, or a related client‑facing discipline within sports, entertainment, or global organizations.
Experience working with international markets, including navigating cultural norms, business practices, and cross‑regional communication.
Background supporting or leading large‑scale events, premium hospitality programs, or VIP experiences.
Experience collaborating with cross‑functional teams and managing workflows across geographically dispersed stakeholders.
Familiarity with ticketing systems and event‑planning tools (e.g., TRS, Social Tables) or the ability to learn them quickly.
Experience developing operational frameworks, playbooks, or process documentation to support consistent execution across teams or regions.
Strong understanding of hospitality operations, partner servicing, and event execution within a global context.
Ability to build and maintain collaborative relationships across cultures, time zones, and organizational levels.
Skilled in project management, including planning, prioritization, and coordination across multiple concurrent workstreams.
Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences and cultural contexts.
High level of organization and attention to detail, especially in tracking tickets, managing logistics, and maintaining operational tools.
Ability to synthesize regional insights into scalable frameworks, guidelines, and resources.
Comfort working in fast‑paced environments with shifting priorities and tight timelines.
Strong problem‑solving skills and a proactive approach to identifying gaps, inconsistencies, and opportunities for improvement.
Cultural awareness and sensitivity, with the ability to adapt hospitality standards and partner engagement approaches to local norms.

Responsibilities

In collaboration with each region, assess the current hospitality management landscape, identifying inconsistencies, gaps, and market-specific opportunities.
Build strong, collaborative relationships with key contacts in each regional office to understand local business norms, cultural expectations, and partner priorities.
Develop tailored hospitality frameworks by region, accounting for investment levels, market maturity, regional expectations, and competitive landscape in partnership with the region.
Ensure hospitality guidelines reflect global standards while remaining relevant and appropriate to local contexts.
Conduct structured working sessions with regional offices to understand existing hospitality inclusions, local execution models, and partner expectations.
Evaluate the value, perception, and significance of tickets and benefits within each market.
Apply Partner Services best practices while adapting them thoughtfully to each regional business.
In partnership with each region, create and distribute region-specific playbooks, templates, and reference materials to support consistent but locally tailored execution.
Design and implement a centralized system to track contractual ticket allocations for marquee events across all regions.
In partnership with the regions, manage and fulfill international ticket commitments for domestic marquee events (e.g., All-Star, Finals), ensuring clear communication across time zones and teams.
Coordinate with the Events team and regional offices to align on seat allocation, guest protocols, and culturally appropriate hosting standards.
Ensure ticket distribution processes reflect both contractual obligations and regional hospitality expectations.
Review current international sweepstakes programs and streamline execution as part of overall contractual benefits.
Adapt sweepstakes frameworks to align with local regulations, consumer behaviors, and expectations by region.
Collaborate with regional offices on Partner Services activations (e.g., Town Halls, Chalk Talks), ensuring content and format resonate locally.
Lead or support delivery of international Town Halls, season ticketed events (such as Suite Nights and Watch Parties), and the Global Sales Summit (as applicable), ensuring they align with local practices, language needs, and partner engagement expectations.
Support and potentially lead All-Access Program execution, customizing experience elements by region where appropriate.
Collaborate with regional hospitality leads to develop tailored hospitality and event assets (e.g., briefing decks, guest journey documents, hosting guides) specific to each region.
Serve as a lead for partner hospitality execution at Global Games, partnering closely with the host region to reflect local standards and expectations.
Align domestic and regional teams to ensure a seamless partner experience.
Establish yourself as the primary point of contact for International Partner Services.
Act as a strategic bridge between U.S.-based teams and regional offices, ensuring consistent communication and mutual understanding.
Share domestic best practices while actively incorporating feedback and insights from regional teams.
Promote a globally aligned yet locally adaptable approach to hospitality execution across all markets.
Submit ticket requests via the TRS system and serve as the liaison with the ticketing team.
Track departmental ticket requests and ensure timely communication with internal stakeholders.
Collaborate with Partner Services colleagues and the ticketing team to prioritize requests appropriately.
Assist with guest invitations, contractual ticket fulfillment, RSVP tracking, seating assignments, ticket distribution, hotel coordination, Partner Reception, Partner Brunch, suite checks, and Partner Scrimmage logistics.
Utilize Social Tables platform to support seating arrangements and hotel assignments for all major events supported by Social Tables.
Overall support for sub-group management including on-going communications, drafting All Star Weekly Bulletin and meeting participation.