Services Architecture Expert

SAP•Plano, TX

2d•Hybrid

About The Position

SAP America, Inc. seeks a Services Architecture Expert at our Plano, TX location to act as a Customer Advisor on IT-Services by providing holistic advice and guidance focusing either on an application/solution, an industry, or technology.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Project or Business Management, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Project or Business Management, or a related field of study and five (5) years of experience in the job offered or related occupation.
Delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap
SAP Solution Portfolio and Enterprise Architecture Framework (North Star)
Business Technology Platform components including application development, automation, data and analytics, integration, and AI and practical experience with S/4HANA applications
Customer communication, influencing, and negotiation skills at senior management and C-levels, both within an IT team and across business functions.
Cloud and Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM
SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.

Responsibilities

Assess the as-is situation as well as the business goals of the customer and provide a structured path towards an integrated IT-Landscape as well as the relevant operational approach required for the implementation.
Validate and optimize the approach for maximum customer success.
Translate the desired IT end-state scenario of the customer into actionable project steps for the implementation work.
Maintain key relationships with Business Leaders (including but not limited to Chief Information Officer) in the customer in order to jointly design the IT end-state and required Services / Solutions to be implemented.
Coordinate with the different Services roles within the company including Consultants and Project Managers as well as Development and Sales organization where appropriate the delivery of the resources to implement the customer's road-maps.
Clarify existing expectations from various stakeholders with the customer, especially in very difficult cases; creates a path to solution which integrates diverse points of views and which serves as a starting point for future business.
Collaborate with customer and SAP team for the best possible implementation.
Drive knowledge management and innovation activities based on this experience with customers.
Document successful approaches and tools and make them available to colleagues at SAP.
Collaborate and co-innovate with the respective development teams.