Expert Pharmacy Technician, Workflow and Quality

Eli Lilly and Company • Us, IN

3d • Hybrid

About The Position

LillyDirect Pharmacy Operations is seeking an experienced pharmacy technician to maintain technician workflow standards and accuracy measures for LillyDirect Pharmacy. The position requires deep technician expertise, a quality and process mindset, and a commitment to patient safety and compliance. Experience in an online or direct-to-patient pharmacy environment is preferred.

This senior individual-contributor role maintains current standards for technician work across data entry, extraction review, transfer requests, allergy queue processing, and inbound calls; verifies that work follows those standards; tracks measures that drive pharmacist rework; and performs technician work in the prescription queue. The role maintains standards, measures performance, and escalates issues for resolution rather than managing people.

The position follows a pharmacy-scheduler-created schedule, working scheduled shifts Monday through Friday. It requires at least three days on site each week, with up to two remote days when appropriate, consistent with Lilly's remote work policy.

Requirements

• High school diploma or equivalent.
• Active Indiana pharmacy technician license or registration in good standing, as required by the Indiana Board of Pharmacy.
• At least 4 years of experience as a pharmacy technician.
• Must be authorized to work in the United States on a full-time basis; Lilly will not sponsor or support work authorization or visas for this role.

Nice To Haves

• Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board.
• Experience in a high-volume, centralized, or direct-to-patient pharmacy environment.
• Experience maintaining workflow standards, work instructions, or standard operating procedures.
• Experience with pharmacy management software and workflow automation, including exception queues and routing logic.
• Experience tracking accuracy or quality measures and reporting results to pharmacists and leadership.
• Strong attention to detail and commitment to patient safety.
• Excellent organizational and communication skills.
• Demonstrated ability to influence and communicate across levels of technical experts and leadership.

Responsibilities

• Maintain technician workflow standards for data entry, extraction review, transfer requests, allergy queue processing, and inbound calls, and recommend updates to pharmacy leadership for approval.
• Track and report accuracy measures that drive pharmacist rework, and escalate issues requiring intervention.
• Measure technician service levels against agreed targets and raise defects, patterns, and gaps for resolution.
• Perform technician work in the prescription queue using the standards maintained by the position.
• Document workflow standards and findings as pharmacy records, and provide them to Quality Assurance and Regulatory Affairs colleagues as required.
• Support pharmacists with exception handling and provide input on workflow changes that reduce avoidable rework.
• Contribute to the design and improvement of pharmacy-operation processes and systems, including workflow automation and exception routing.
• Participate in workflow or system-change projects as assigned, providing technician-workflow subject-matter input.
• Collaborate with logistics, commercial operations, customer support, and IT to streamline processes and enhance patient satisfaction.
• Stay current on industry trends and technological advancements related to direct-to-patient pharmacy operations, and share recommendations for operational improvements.

Benefits

• Company bonus for eligible full-time employees, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, such as healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED