Pharmacy Workflow Technician

AIS Healthcare•Miami, FL

3d•Onsite

About The Position

AIC (Advanced Infusion Care), a branch of AIS Healthcare, is seeking a customer-service-oriented and motivated Pharmacy Workflow Technician to work from its Aventura, Florida office. The role processes incoming referral documentation and patient and prescriber registrations to initiate patient intake, and answers and triages incoming telephone calls. Work must be performed accurately and efficiently to support customer satisfaction and service quality, within prescribed routines. The position supports patients while respecting their rights to privacy and confidentiality. It also includes maintaining complete and accurate records, complying with regulatory requirements and pharmacy policies, providing administrative patient-care support, and assisting with training new associates. AIS Healthcare describes itself as a leading provider of Targeted Drug Delivery and Infusion Care, committed to advancing quality and improving lives.

Requirements

High school diploma or GED equivalent.
State pharmacy technician license.
Ability to make decisions, solve problems, and work independently with little supervision.
Ability to prioritize and meet deadlines.
Extreme attention to detail and accuracy.
Excellent organization and communication skills.
Ability to communicate effectively and professionally with patients, visitors, and coworkers.
Ability to handle highly sensitive and confidential material.
Basic computer proficiency.
Ability to quickly learn Lynx and CPR+.
Knowledge of Microsoft applications.

Nice To Haves

Medical insurance verification experience.

Responsibilities

Receive, identify, and compile documents received through the fax server for processing.
Gather and review patient and prescriber demographic documentation to determine whether it is complete.
Contact referral sources by phone to obtain missing information needed for entry into the computer system and build mutually beneficial business relationships.
Assign and label documentation to the appropriate patient chart and ensure referral workflow data is entered accurately and completely.
Contact patients to initiate a relationship with the pharmacy, provide and obtain required information, and support patient satisfaction through exemplary customer service.
Process workflow in compliance with regulatory requirements and pharmacy operating policies and procedures.
Provide administrative patient-care support as assigned and assist in training new associates in referral workflow or other administrative processes.
Document case activity, communications, and correspondence in the computer system to maintain complete and accurate patient contact records.
Conduct work in compliance with regulatory requirements and organizational standards and procedures, while providing the best available level of service and quality.
Complete assigned paperwork and documents in a timely manner.
Share knowledge with other staff members and work as a team member.
Interact with others in a positive, respectful, and considerate manner.
Answer and triage incoming telephone calls.
Perform other job-related duties as assigned.