Pharmacy Workflow Technician

AIS Healthcare•Miami, FL

4d•Onsite

About The Position

AIC (Advanced Infusion Care), a branch of AIS Healthcare, is seeking a customer service-oriented and motivated Pharmacy Workflow Technician to work from its Aventura, Florida office. The position processes incoming referral documentation and patient and prescriber registration to initiate patient intake. It also answers and triages incoming telephone calls. Work must be completed accurately and efficiently to support customer satisfaction and quality of service, within prescribed routines and in accordance with regulatory requirements and pharmacy policies and procedures. The role includes reviewing referral and demographic documentation, following up with referral sources and patients to obtain information, maintaining accurate patient records, providing administrative patient-care support, and assisting with training new associates. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, at 2875 NE 191st Street, Suite 500, Office 529, Aventura, FL 33180. AIC offers health, vision, and dental insurance, long-term disability insurance, life insurance, a generous vacation package, a 401(k) plan with employer match, and opportunities for growth.

Requirements

High school diploma or GED equivalent.
State pharmacy technician license.
Ability to make decisions, solve problems, and work independently with little supervision.
Ability to prioritize and meet deadlines.
Extreme attention to detail and accuracy.
Excellent organizational and communication skills.
Ability to communicate effectively and professionally with patients, visitors, and coworkers.
Ability to handle highly sensitive and confidential material.
Basic computer proficiency.
Ability to quickly learn Lynx and CPR+.
Knowledge of Microsoft applications.

Nice To Haves

Medical insurance verification experience.

Responsibilities

Respect patients’ rights to privacy and confidentiality and support patients’ rights and responsibilities.
Receive, identify, and compile documents received through the fax server for processing.
Gather and review patient and prescriber demographic documentation for completeness.
Contact referral sources by phone to obtain missing information required for computer-system entry and build mutually beneficial business relationships.
Assign and label documentation to the appropriate patient chart and ensure the accuracy and completeness of data entered during the referral workflow.
Contact patients to initiate a relationship with the pharmacy, provide and obtain required information, and support patient satisfaction through exemplary customer service.
Process workflow in compliance with regulatory requirements and pharmacy operating policies and procedures.
Provide administrative patient-care support as assigned and assist in training new associates in referral workflow or other administrative processes.
Document case activity, communications, and correspondence in the computer system to maintain complete and accurate patient contact records.
Conduct work activities in accordance with regulatory requirements and organizational standards and procedures, providing the best available level of service and quality.
Complete assigned paperwork and documents in a timely manner.
Share knowledge with other staff members and work as a team member.
Interact with others in a positive, respectful, and considerate manner.
Answer and triage incoming telephone calls.
Perform other job-related duties as assigned.