Standards and Workflow Analyst
About The Position
The DHA Standards and Workflow Analyst standardizes, optimizes, and implements clinical and administrative workflows across the Military Health System (MHS). The role connects clinical operations with information technology to help ensure healthcare delivery processes are safe, efficient, and aligned with DHA Procedural Instructions (DHAPIs) and federal healthcare IT standards. The primary focus is analyzing existing workflows within Military Treatment Facilities (MTFs), designing standardized “to-be” clinical pathways, and configuring workflows within the MHS GENESIS EHR platform to improve patient care quality and operational readiness. The position is with the Defense Health Agency’s Health Informatics and Digital Integration organization and is based in Falls Church, Virginia, with hybrid or remote options available. Public Trust or Secret clearance and U.S. citizenship are required.
Requirements
- Bachelor’s degree in Health Informatics, Nursing, Healthcare Administration, Information Technology, or a closely related clinical or technical field.
- At least 5 years of experience in healthcare workflow analysis, clinical informatics, or healthcare process engineering.
- Direct experience working with or implementing large-scale EHR systems.
- Proficiency with process mapping tools such as Microsoft Visio.
- Strong understanding of healthcare interoperability standards, including HL7, FHIR, and DICOM, and clinical terminologies, including SNOMED-CT, LOINC, and ICD-10.
- Excellent communication and presentation skills, including the ability to translate complex technical concepts for clinical staff and explain clinical needs to technical teams.
- Strong analytical, problem-solving, and consensus-building capabilities.
- U.S. citizenship and Public Trust or Secret clearance.
Nice To Haves
- Experience with Cerner/MHS GENESIS or Epic.
- Master’s degree in Medical/Health Informatics (MHI) or a Master of Science in Nursing (MSN) with an Informatics focus.
- Active clinical license, such as Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA), or Pharmacist.
- Professional certification such as CPHIMS, PMP, or Lean Six Sigma Green or Black Belt.
- Prior experience in the DoD healthcare system, the Department of Veterans Affairs (VA), or the Defense Health Agency (DHA).
Responsibilities
- Conduct time-and-motion studies, gap analyses, and process mapping of current clinical and administrative workflows across MTFs.
- Design and document standardized, evidence-based future-state workflows to reduce clinical variation and improve patient safety.
- Ensure workflows comply with DHA policies, Joint Commission standards, and federal regulations, including HIPAA and clinical quality measures.
- Work with software engineers and EHR configuration teams to translate clinical workflow requirements into technical specifications for MHS GENESIS.
- Participate in workflow validation webcasts, local workflow adoption groups, and system testing.
- Identify system bottlenecks and recommend configuration changes to improve user experience and reduce clinician burnout.
- Facilitate workshops and working groups with clinical champions, nursing leadership, informatics officers, and administrative staff to build consensus on standardized workflows.
- Develop change management strategies to support MTFs during transitions and encourage adoption of new processes.
- Serve as a subject matter expert on DHA clinical workflow standards.
- Define KPIs to measure the efficiency and safety of implemented workflows.
- Use EHR audit logs and clinical data analytics to monitor workflow compliance and identify opportunities for continuous quality improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
