Director - Operational and Care Standards

MaineHealth•Brunswick, ME

About The Position

The Director, Operational and Care Standards leads the development, implementation, standardization, and continuous improvement of operational and clinical care standards across the Division of Post Acute Care (PAC). The role collaborates with operational and clinical leadership to set priorities, optimize workflows, strengthen care delivery models, and ensure consistent practices that support high-quality patient outcomes, operational effectiveness, regulatory compliance, and organizational goals. The Director serves as a division-wide subject matter expert in operational excellence, care standards, performance improvement, regulatory readiness, and process improvement. The role advises operational and clinical leaders on standardization efforts, performance metrics, and best practices while fostering accountability, continuous improvement, and patient-centered care. The Director leads initiatives from assessment and design through implementation, evaluation, and sustainability, working with PAC partners to align post-acute operations with organizational priorities.

Requirements

Bachelor's degree in healthcare, business, nursing, rehabilitation, or a related field.
At least five years of progressive leadership experience in healthcare operations, post-acute care, home health, hospice, rehabilitation, long-term care, or a related healthcare setting.
Demonstrated experience leading operational improvement, practice standardization, and organizational change initiatives.
Knowledge of federal and state healthcare regulations, accreditation standards, and quality improvement methodologies.
Strong analytical, organizational, and problem-solving skills, including the ability to translate data into actionable operational strategies.
Ability to communicate effectively with staff, leaders, physicians, and external stakeholders.
Advanced proficiency in Microsoft Office applications, healthcare information systems, and performance reporting tools.

Nice To Haves

Master's degree preferred.
Clinical licensure preferred.

Responsibilities

Lead development, implementation, standardization, and continuous improvement of operational and clinical care standards across the Division of Post Acute Care.
Collaborate with operational and clinical leadership to establish priorities, optimize workflows, and strengthen care delivery models.
Promote consistent practices that support high-quality patient outcomes, operational effectiveness, regulatory compliance, and organizational goals.
Serve as a division-wide subject matter expert in operational excellence, care standards, performance improvement, regulatory readiness, and process improvement.
Guide operational and clinical leaders on standardization efforts, performance metrics, and best practices.
Foster a culture of accountability, continuous improvement, and patient-centered care.
Lead initiatives from assessment and design through implementation, evaluation, and sustainability.
Work with PAC partners to align post-acute operations with organizational priorities.