Expert Field Service Technician
About The Position
The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.
Requirements
- HS diploma or equivalent
- Ability to obtain DOT Medical card
- Clean driving record
- Able to pass background check & pre-employment drug screen
- Electrical, mechanical, diesel, fusion experience depending on business unit
- Work without direct supervision and provides coaching/training to junior-level technicians
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
Nice To Haves
- Work experience preferred
- Water treatment experience highly preferred
- Plumbing/HVAC experience A PLUS
Responsibilities
- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Usually works with little to no supervision
- Works independently and has ability to lead/coach/guide/motivate
Benefits
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- paid time off
- paid parental leave
- tuition reimbursement
- paid Volunteer Program, Xylem Watermark
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
