Experiential Marketing Events Governance & Operations Partner

Citizens • Westwood, MA

1d • Hybrid

About The Position

Citizens Enterprise Sponsorship, Experiential & Corporate Events Marketing Team is seeking a dynamic and strategic Events Governance & Operations Partner to support an enterprise-wide transition to a centralized experiential events operating model. This role is instrumental in shaping and executing operational excellence in governance, operational rigor and scalable processes across the Bank. The role partners closely with Marketing and business line leaders to enable effective intake, prioritization, execution, measurement, and reporting—reinforcing a OneCitizens, customer-centric approach and ensuring enterprise transparency and accountability. This position is ideal for an analytically strong operator who excels at building structure, improving processes, and enabling teams to work efficiently at scale.

Requirements

• 5–7 years of experience in marketing operations, governance, program management, or analytical operations roles
• Strong experience working in complex, matrixed organizations
• Proven ability to manage processes, workflows, and operational detail at scale
• Strong analytical, organizational, and executive‑level communication skills
• Understanding of banking or financial services industry
• Strong problem-solving capabilities.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Willingness to travel (~10%) and work non-traditional hours as needed.

Nice To Haves

• Experience with supporting sponsorships, experiential and events is a plus.

Responsibilities

• Support enterprise experiential governance forums by managing intake tracking, agendas, materials, and action follow‑through
• Maintain digital centralized calendars, demand views, and prioritization frameworks across business lines and regions to ensure visibility and alignment
• Ensure requests meet governance standards, eligibility criteria, and required approval workflows
• Drive consistency, transparency, and documentation across experiential decisions
• Evaluate new experiential requests using established criteria (e.g., scope, audience, timing, and investment considerations) and surface recommendations for review
• Own day‑to‑day operational workflows supporting centralized planning, approvals, and execution
• Maintain and evolve core operating documentation (playbooks, toolkits, intake forms, FAQs)
• Support centralized budget tracking, forecasting, and spend transparency across LOBs
• Maintain visibility into contracts, agencies, and experiential-related spend
• Partner with Sourcing contract with vendors, set up POs and process invoices

Benefits

• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed