Experienced Veterinary Receptionist

Innovetive PetCare • Lewisville, NC

1d

About The Position

Animal Hospital of Lewisville is seeking a compassionate, organized, and dependable veterinary client-service professional. This is not an entry-level position: candidates need at least two years of relevant veterinary hospital experience, direct client interaction, and strong customer service skills. Reception experience is preferred, but applicants with other qualifying veterinary hospital experience and strong client-facing skills are encouraged to apply. Kennel, shelter, or breeding experience alone does not meet the minimum veterinary experience requirement.

The role welcomes clients and patients, handles communications and scheduling, supports patient check-in and check-out, maintains accurate records, processes payments, and assists with estimates, invoices, and billing questions. The receptionist also coordinates with the veterinary care team, addresses client concerns, supports prescription refill and medical record requests, and helps with daily administrative tasks.

Full-time and part-time opportunities are available, with flexible scheduling based on hospital needs and rotating Saturdays shared among the team. The position is in a busy, collaborative small animal veterinary hospital serving Lewisville, Clemmons, Winston-Salem, and surrounding communities.

Requirements

• At least two years of relevant veterinary hospital experience.
• Strong customer service, client communication, and relationship-building skills.
• Experience interacting directly with veterinary clients and supporting their needs.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask, prioritize, and remain professional in a fast-paced environment.
• Comfort discussing invoices, estimates, payments, and client concerns.
• Dependability, teamwork, and willingness to learn hospital-specific systems and procedures.
• Kennel, shelter, and breeding experience alone does not satisfy the minimum veterinary experience requirement.

Nice To Haves

• Veterinary reception or CSR experience.
• Familiarity with veterinary terminology.
• Experience using veterinary practice management software.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and excellent customer service.
• Answer multi-line phones, respond to inquiries, and coordinate client communications.
• Schedule appointments, manage patient check-in and check-out, and support efficient hospital flow.
• Maintain accurate medical records, client information, and appointment details.
• Process payments, communicate estimates and invoices, and assist with billing questions.
• Coordinate with veterinarians, veterinary technicians, and assistants to support patient care.
• Address client concerns professionally and help create a positive, welcoming experience.
• Support prescription refill requests, medical record requests, and daily administrative tasks.

Benefits

• Competitive pay based on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee pet care discounts.
• Continuing education and professional development opportunities.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed