Experienced Sales Associate (Keyholder) - Full Time

The Aubuchon Company • New Britain, PA

7d • $16 - $19

About The Position

The Senior Sales Associate serves as a team lead within the store, supporting daily operations, customer service excellence, and team development. The role builds on foundational store responsibilities by adding leadership, operational oversight, and advanced technical expertise. As a key holder, this position plays an important role in opening and closing the store, enforcing safety protocols, and mentoring team members. The position is an opportunity for someone passionate about customer service and leadership to grow within The Aubuchon Company.

Requirements

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• At least 2 years of retail or hardware experience.
• Strong interpersonal and communication skills to lead and motivate a team.
• Proficiency in basic math for transactions, inventory management, and project estimations.
• Ability to operate tools and machinery, including key-cutting machines and forklifts.
• Strong organizational skills and attention to detail.
• Weekend availability and flexibility to adapt to business needs.
• Ability to lift up to 50 lbs., with frequent lifting and carrying of up to 25 lbs.
• Ability to stand, walk, bend, twist, push, and reach throughout shifts.
• Must be able to pass a motor vehicle record check if driving is required.
• Comfortable working in an animal-friendly environment; accommodations are available upon request.

Nice To Haves

• Leadership or key-holder experience.
• Willingness to obtain forklift and propane certification within 90 days of hire; training is provided.

Responsibilities

• Provide world-class customer service, build relationships, and understand customer needs through the Aubuchon Difference.
• Use advanced product knowledge to guide customers through complex projects and recommend complete solutions.
• Seek opportunities to upsell and cross-sell products to enhance customer satisfaction and meet sales goals.
• Promote the loyalty program, in-store events, and monthly promotions.
• Professionally handle escalated customer concerns, resolving issues or escalating them to management as needed.
• Accurately process sales and returns using the POS system.
• Manage cash handling, including deposits, drawer reconciliation, and safe counts.
• Train, mentor, and guide Sales Associates and Cashiers on operational processes, customer service, and product knowledge.
• Perform hands-on tasks such as filling propane, cutting keys and glass, repairing screens, and operating forklifts.
• Maintain inventory levels and assist with restocking to keep the sales floor clean, organized, and fully stocked.
• Fulfill online orders promptly and accurately, including in-store and curbside pickups.
• Assemble products for in-store displays and customer orders.
• Identify and address safety concerns to maintain a secure environment for customers and associates.
• Follow company policies, safety regulations, including OSHA and state-mandated regulations, and Aubuchon’s Core Values.
• Open and close the store while following security and safety procedures.
• Serve as Leader on Duty, overseeing daily store operations when store leadership is absent.
• Manage daily key tasks and ensure timely follow-ups and updates within Asana.

Benefits

• 401(k) with match program, available Day 1.
• PTO awards starting at 80 hours, increasing with seniority.
• Four paid holidays.
• Medical, vision, and dental insurance.
• Company-funded HSA/HRA program.
• Short-term disability.
• Company-paid life insurance.
• Wellness program with the opportunity to earn $300 annually.
• Team Member Assistance Program and Fund.
• Discounted pet health insurance.
• Gym reimbursement.
• Tuition reimbursement program.
• Training and growth opportunities.
• Team member discounts at all locations.
• Company discount program for tickets, electronics, vacations, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED