Experienced Medical Scheduler

Pandya Medical Center • Duluth, GA

12d

About The Position

Pandya Medical Center is seeking an Experienced Medical Scheduler to support patients and families through appointment scheduling and call-center service. The role handles a high volume of incoming calls, updates patient records, verifies account and insurance information, responds to answering-service messages, and supports document distribution and scanning in the electronic medical record (EMR). The scheduler is expected to communicate calmly and compassionately, identify the urgency of situations, and provide service consistent with positive patient relations. The position requires a high school diploma and strong communication and customer-service skills; prior medical-practice or call-center experience is strongly preferred. The stated salary range is $19.00–$21.00 per hour. Benefits are available after a 90-day waiting period.

Requirements

• High school diploma at minimum.
• Strong communication and customer-service skills.
• Knowledge of a healthcare EMR system.
• Ability to communicate effectively with patients, clinics, and coworkers.
• Ability to multitask effectively.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Adherence to applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
• Ability to work independently or as part of a team.

Nice To Haves

• Previous medical-practice or call-center experience is strongly preferred.

Responsibilities

• Schedule patient appointments.
• Answer a high volume of incoming calls and provide excellent customer service to patients and family members.
• Communicate in a manner consistent with positive patient relations.
• Recognize, interpret, and evaluate situations independently, including their level of urgency.
• Update patient demographics and verify patient account and insurance information.
• Manage and respond to answering-service messages and requests.
• Collect patient balances or advise patients that balances will be due at the time of service.
• Verify eligibility and obtain updated information when eligibility issues arise during appointment scheduling.
• Offer an appointment with another provider when the requested provider is unavailable.
• Keep records of calls managed and addressed, with a focus on customer satisfaction.
• Assist with distributing faxes and scans throughout the day in the EMR, and scan reports or paperwork as needed.
• Inform the manager of problems and possible alternative solutions.

Benefits

• Aetna health insurance, available after a 90-day waiting period.
• Aetna dental and vision plans, available after a 90-day waiting period.
• Aflac supplemental insurance plans, available after a 90-day waiting period.
• 401(k) match of up to 4% by Pandya Medical Center, available after a 90-day waiting period.
• Paid time off, available after a 90-day waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED