Experienced Consultant, Organization, People & Change

West Monroe•Chicago, NY

About The Position

West Monroe is seeking an Experienced Consultant with current consulting experience to join its Organization, People, and Change (OPC) practice. The practice accelerates value and business outcomes of transformations, transactions, and implementations through people, HR, and change strategies. This role supports client engagements across organizational design and workforce strategy, using digital tools, analytics, and benchmarks to improve organizational structures, culture, and talent strategies and to support clients in becoming skills-based organizations. The consultant serves on client delivery teams, owns defined analyses and deliverables, and takes increasing responsibility for developing practical solutions with guidance from senior team members. The role supports workstream planning and execution, connects business priorities to operating model and workforce choices, delivers workforce and talent analytics, and helps develop implementation plans. It also contributes to client-ready communications, digital and AI-enabled solutions, practice methodologies, and identification of potential follow-on opportunities. Travel may be required up to 50%.

Requirements

Bachelor’s degree or equivalent experience.
1–3 years of relevant operating model, organization design, and/or organizational effectiveness experience.
Experience contributing to or independently executing defined areas of operating model and organization design work, with direction and oversight from senior team members.
Experience delivering workforce or talent analytics, including analyzing people data, identifying trends and implications, and translating findings into clear decision-making insights.
Ability to connect business objectives and operating needs to operating model and workforce design choices, including processes, activities, handoffs, roles, skills, and implementation requirements.
Working understanding of financial and P&L drivers and ability to connect workforce choices to labor costs, operating expenses, and business performance.
Exceptional written and verbal communication skills, including creating concise, impactful, executive-ready deliverables and communicating effectively with client stakeholders.
Strong data analysis and visualization skills; ability to use tools such as Excel to analyze financial, operational, and people data and present insights tied to business objectives.
High learning agility and demonstrated interest in identifying opportunities and crafting bespoke, AI-native solutions to solve client problems.
High proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
Commitment to inclusion and diversity and openness to new ideas and perspectives.
Ability to travel up to 50%.

Nice To Haves

Client service and/or advisory experience is strongly preferred.
Relevant experience may include enterprise and/or functional operating models, organization design, job architecture, role design, workforce deployment strategies, skills assessments, and learning and development design.
Demonstrated success in one or more of West Monroe’s core industries: Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.

Responsibilities

Serve on client delivery teams, own defined analyses and deliverables, and develop practical solutions with guidance from senior team members.
Support functional workstream planning and execution, collaborating with team members and learning the client’s business, operating model, industry context, processes, handoffs, roles, and systems.
Connect business priorities and performance goals to operating model and workforce choices, including work ownership and the roles, skills, and capacity needed.
Combine people data with operational and financial data, including P&L information, to identify trends, develop insights, and inform workforce recommendations.
Prepare for and conduct client interviews, using findings to understand processes, activities, handoffs, roles, skills, and implementation requirements.
Map how work and decisions move across teams, including handoffs, dependencies, and unclear ownership; support tests of proposed changes, track results, gather feedback, and refine recommendations where appropriate.
Develop analyses, recommendations, and deliverables for assigned work; manage deadlines, check accuracy, and promptly flag missing information and risks to senior team members.
Contribute to practical work and workforce transformation implementation planning by identifying implications for roles, skills, workforce deployment, and change.
Develop client-ready deck storylines, key messages, and findings, and present insights effectively to client stakeholders.
Use AI and digital tools to accelerate analyses and enhance existing tools or develop digital solutions that improve practice productivity and innovation.
Participate in developing and enhancing Organization, People & Change methodologies, tools, and other collateral.
Identify and raise potential farming opportunities to project managers and practice leadership, and monitor opportunity status to determine appropriate follow-up timing.