Experienced Commercial Door Technician
About The Position
Vortex Doors is seeking an experienced Commercial Door Technician to install, repair, and maintain commercial and industrial doors, docks, and related hardware. The role involves visiting customer sites, diagnosing issues, completing repairs and installations safely and efficiently, and ensuring work meets safety, building-code, and company quality standards. Technicians provide customer service by explaining repair processes and offering solutions, while maintaining accurate service records and reports. The position includes ongoing training in commercial and retail door openings, hardware, storefront glazing, automatic doors, industrial openings, dock equipment, and hollow metal doors, frames, and hardware. Welding training may be available.
Requirements
- At least 4 years of experience in the commercial door service industry.
- High school diploma or equivalent.
- Excellent mechanical and technical skills.
- Ability to move items weighing 50 pounds or more.
- Ability to continuously lift and bend, climb ladders up to 20 feet, work on knees for extended periods, and operate power tools.
- Interpersonal skills to relate to customers and resolve issues.
- Excellent communication skills and ability to collaborate under varied conditions.
- Strong problem-solving and troubleshooting skills.
- Ability to relay information in a fast-paced environment.
- Ability to be persuasive with customers when necessary.
- Attention to detail and commitment to quality workmanship.
- Reliability and self-motivation.
- Knowledge of various door types, brands, and hardware.
- Ability to use hand and power tools effectively.
- Proficiency with calculations involving fractions and accurately reading a tape measure.
- Knowledge of safety regulations and adherence to safety protocols.
- Knowledge of computers.
- Ability to drive a company vehicle and possess a valid driver's license.
- Must pass a drug test, background check, and motor vehicle check.
- Must be able to work some overtime and on-call hours.
Nice To Haves
- AAADM certification.
- Willingness to learn welding; training may be provided.
Responsibilities
- Install, troubleshoot, and repair commercial doors, docks, and related hardware using appropriate tools and equipment.
- Diagnose and repair storefront and hollow metal door components, including closers, pivots, glass, and thresholds.
- Learn and perform routine repairs on industrial doors, including repairs involving springs, hinges, locks, and electrical components.
- Install and configure door hardware, including locks, handles, closers, low-voltage equipment, and access control systems.
- Ensure installed doors meet applicable safety and building-code regulations and standards.
- Address customer inquiries, explain repair processes, and offer solutions to door-related problems.
- Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
- Diagnose, identify, and efficiently resolve technical issues with doors.
- Communicate cost-effective solutions to customers.
- Perform quality checks on installations and repairs to ensure they meet company standards.
- Drive a company vehicle to customer service visits.
Benefits
- Comprehensive pay and health benefits.
- 401(k) match.
- Eight company-paid holidays.
- Vacation and sick program.
- Company-provided uniform and tools.
- Annual boot allowance.
- Use of a company-provided vehicle for customer service visits.
- Industry-best training in a state-of-the-art training facility.
- Career advancement opportunities.
- Continued learning classes and options for industry certifications.
- Strong safety culture.
- Positive work environment.
- Recognitions and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
