Experienced Cake Decorator

The Kroger Co.•Lake Charles, LA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role prepares bakery and deli items to customer specifications, supports customers with product recommendations and information, and helps maintain product freshness, quality, inventory, food safety, and department standards. The position uses bakery and kitchen equipment according to company guidelines and supports a welcoming, safe, and cooperative store environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare items according to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery or deli specials.
Provide fresh products in requested portions to help prevent shrink.
Recommend bakery or deli products and answer customer questions about products throughout the store.
Use bakery equipment—including refrigerators, freezers, slicers, and ovens—according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Label, stock, and inventory department merchandise; note inventory discrepancies and report ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers.
Stay current with present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.