Experienced Cake Decorator

Kroger•Lake Charles, LA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role prepares and decorates bakery and deli items in response to customer requests, provides product recommendations and information, and helps ensure customers receive fresh products in appropriate portions. It also involves preparing, packaging, labeling, stocking, and inventorying merchandise; checking product quality and freshness; following recipes, cooking instructions, food-temperature logs, and food-safety guidelines; and using bakery and kitchen equipment according to company guidelines. The position supports department operations by maintaining product and equipment conditions, monitoring inventory, reporting discrepancies and repair needs, and assisting the department manager with sales, profit, and quality goals. It requires courteous customer service, cooperation with associates, adherence to safety procedures, and the ability to work in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare items according to customer requests using appropriate bakery equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct or closest possible portion size to the amount ordered.
Recommend bakery or deli items and answer customer questions about products and their locations.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager and note inventory discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when necessary.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.