Experienced Appliance Repair Technician
About The Position
Home Appliance is hiring an experienced appliance repair technician to diagnose, maintain, and repair major household appliances throughout Northeast Ohio. The technician independently manages an assigned service route, diagnoses appliance problems, completes quality repairs, and provides an excellent customer experience in customers’ homes. The role services a variety of kitchen and laundry appliances and includes access to manufacturer training, technical resources, company support, and opportunities to advance through multiple technician levels. The position is full-time, Monday through Friday, with typical hours of 7:30 a.m. to 4:00 p.m., based in Brunswick, Ohio. Expected earnings are $70,000–$100,000, based on experience and performance, through base pay plus commission. Individual earnings are not guaranteed and vary based on factors including technician level, performance, available work, and hours worked. The company provides a service truck; technicians are expected to provide the tools required for the position, with a company tool list and assistance obtaining tools. Home Appliance offers manufacturer-provided instruction, ride-along and hands-on training, classroom instruction, online courses, technical manuals, diagnostic resources, and assistance obtaining EPA 608 certification when needed. Advancement opportunities include multiple technician levels, increasing commission percentages, and career paths toward senior technician and leadership positions. The company is family-owned, has served Northeast Ohio since 1962, and has more than 50 team members across multiple retail locations and its Parts, Service & Distribution Center.
Requirements
- Previous appliance repair experience.
- Ability to independently diagnose and repair kitchen and laundry appliances.
- Strong mechanical, electrical, and troubleshooting skills.
- Ability to interpret wiring diagrams, service manuals, error codes, and technical information.
- Proficiency with diagnostic equipment, hand tools, and repair procedures.
- Ability to use computers, mobile devices, and online technical resources.
- Strong organizational and time-management skills.
- Excellent customer-service and communication skills.
- Professional and respectful conduct in customers’ homes.
- Ability to maintain accurate service and inventory records.
- Physical ability to stand for extended periods and safely lift or move heavy objects.
- High school diploma or GED.
- Valid driver’s license and acceptable driving record.
- Ability to qualify as a driver under the company’s vehicle insurance policy.
- Willingness to complete the company’s background investigation and drug-screening process.
- Technicians are expected to provide and bring the tools required for the position.
Nice To Haves
- Associate degree, technical-school education, or appliance repair certification.
- EPA 608 refrigerant certification; candidates without it may receive company assistance obtaining it during training.
Responsibilities
- Independently manage an assigned service route.
- Respond to customer requests for appliance service.
- Diagnose mechanical, electrical, and electronic appliance problems.
- Repair refrigerators, ranges, ovens, cooktops, dishwashers, washers, dryers, and other major household appliances.
- Perform preventive maintenance and warranty service.
- Follow manufacturer specifications, technical information, and recommended procedures.
- Determine required parts and provide repair estimates according to company processes.
- Explain appliance problems and repair recommendations clearly to customers.
- Teach customers how to properly operate and care for their appliances.
- Verify appliance operation after completing repairs.
- Maintain accurate service records, notes, and documentation.
- Manage parts and truck-stock inventory.
- Keep the company service truck clean, safe, and organized.
- Participate in manufacturer, classroom, online, and hands-on training.
- Use technical resources and support systems to resolve difficult service issues.
- Help train and develop apprentice technicians when assigned.
- Deliver professional, respectful service in customers’ homes.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company matching.
- Paid time off.
- Employee discounts.
- Training and professional development.
- Career advancement opportunities.
- Company-provided service truck.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
