Float Experience Specialist; Floats to all clinics; 1.0FTE

UnityPoint Health • Madison, WI

4d

About The Position

The Experience Specialist provides front-line assistance to patients and visitors, creating a welcoming and supportive environment. The role includes greeting guests, directing them to appropriate departments, and assisting with required paperwork to help ensure efficient visits. This position floats to all clinics and is scheduled for weekdays on the day shift.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Previous customer service experience in a hospital or healthcare setting.
• Prior receptionist, administrative, or clerical experience.

Responsibilities

• Greet patients and visitors as a professional, welcoming first point of contact and provide information about services and procedures.
• Keep patients and families informed about wait times, provider availability, and delays.
• Respond empathetically to general inquiries and concerns, escalating complex issues as needed.
• Provide guidance on charges, payment processes, and insurance procedures.
• Maintain accurate, up-to-date patient records in the electronic medical records (EMR) system.
• Answer and route incoming calls, providing basic information as appropriate.
• Follow confidentiality requirements and UPH standards when handling information and interacting with patients and visitors.
• Assist patients and visitors with required paperwork and guide them to appropriate departments.

Benefits

• Paid time off
• Parental leave
• 401(k) matching
• Employee recognition program
• Dental insurance
• Health insurance
• Vision insurance
• Paid holidays
• Short- and long-term disability
• Pet insurance
• Tuition reimbursement
• Adoption assistance
• Support and development opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED