Agent Experience Coordinator - Float

HomeServices of America•Greenfield, WI

9d•Onsite

About The Position

The Agent Experience Coordinator provides marketing, administrative, and general office support to agents, teams, and the office sales manager in a fast-paced real estate environment. The role includes creating promotional materials and broker price opinions, maintaining databases and websites, supporting client correspondence, and assisting with office and computer needs. This is an in-office position working 37.5 hours per week, Monday through Friday. The coordinator will work primarily from the Greenfield, Wisconsin sales office, with occasional travel to other office locations as needed.

Requirements

Minimum high school diploma or equivalent.
One to three years of clerical or administrative experience.
Strong computer and technology skills, including proficiency in Microsoft Office and Canva products.
Basic proficiency in social media engagement and posting practices, including Facebook, Instagram, and LinkedIn.
Excellent oral and written communication skills.
Effective interpersonal skills, leadership abilities, and a strong customer service focus.
Effective analytical, problem-solving, and decision-making skills, with initiative, attention to detail, and the ability to work as part of a team.
Project management skills, including the ability to prioritize and handle multiple tasks and projects concurrently.
Ability to handle stress and work under pressure.

Nice To Haves

Secondary education.
Marketing and social platform experience.
Real estate knowledge.
Knowledge of the real estate, title, and/or mortgage business.

Responsibilities

Create brochures, flyers, postcards, marketing materials, and other promotional pieces, as well as Comparative Market Analyses (CMAs) and Broker Price Opinions (BPOs).
Prepare client letters, presentation materials, sales associate introduction cards, and buyer and seller guides as needed.
Set up and update client and customer sphere-of-influence databases and create farming databases for sales associates.
Update the company website and sales associates’ personal websites or pages.
Perform data entry, maintain and monitor data files, create files and documents, and produce reports.
Provide administrative and clerical support to management and sales associates, including assistance with company email, computer use, written correspondence, forms, phones, visitors, mail, schedules, and billing records.
Assist agents with developing marketing plans and organizing and facilitating agent training activities as needed.
Help new agents set up their offices, access MLS, and receive training on computers and office equipment; assist with license transfers or annual renewals as needed.
Provide backup support to other office staff as needed.
Perform additional responsibilities as requested or assigned.