Agent Experience Coordinator

Compass • Saint Petersburg, FL

5d • Onsite

About The Position

The Agent Experience Coordinator is the first point of contact for customers and visitors entering a Compass office. This role manages day-to-day office operations and appearance, maintains Compass office standards, and supports a small portfolio of customers with questions, technology adoption, onboarding, and marketing requests. The coordinator partners with the broader agent experience team and other departments to provide a welcoming, organized, and supportive office environment.

Requirements

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Strong listening skills and the ability to connect with others and empathize with customer pain points.
• Passion for creating community and encouraging in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, with the ability to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail and strong organizational skills.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Nice To Haves

• Previous experience in real estate.
• Previous experience with enterprise technology such as Zendesk, Salesforce, or Confluence.

Responsibilities

• Welcome guests, distribute mail, facilitate in-office event setup, and provide first-line support for office-related needs.
• Maintain the office’s appearance and organization, manage supply inventory, and escalate facilities issues.
• Manage a small portfolio of customers by fielding questions and resolving issues by phone, email, and in-person meetings.
• Provide one-on-one support to encourage adoption of Compass technology and related services.
• Partner with the National Onboarding team to facilitate onboarding processes for new customers.
• Provide basic marketing support, including answering questions, creating collateral from templates, and connecting customers with marketing specialists for complex requests.
• Work with team members and departments to represent agents’ questions and feedback.
• Answer basic questions and troubleshoot technology, devices, conference room hardware, and enterprise systems.
• Provide administrative support as needed, including sales meeting preparation, data entry, and office-wide communications.
• Promote a positive, constructive culture and help create and implement change.

Benefits

• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven support system for new parents.
• Carrot fertility benefits.
• UrbanSitter caregiver referral network.
• Employee Assistance Program.
• Pet insurance.
• Participation in incentive programs, which may include eligible cash, equity, or commissions.
• Competitive compensation packages and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed