Experience Specialist-Rehab; Middleton, 1.0 FTE, Day Shift

UnityPoint Health - Meriter Hospital•Middleton, WI

3d•$18

About The Position

UnityPoint Health – Meriter Therapy is seeking an Experience Specialist - Rehab to support its outpatient rehabilitation therapy clinics. The role helps ensure smooth clinic operations through a rotating set of supportive duties, including reception and administrative support, patient scheduling and registration, collecting point-of-service payments, guiding patients through the clinic, and preparing patient-care areas. The position also supports the therapy team in delivering a patient-centered experience and exceptional outcomes, participates in staff meetings and project groups, and contributes to ongoing learning and process improvement. The scheduled workweek is Monday through Friday, with daily hours varying by day.

Requirements

High school diploma or equivalent.

Nice To Haves

Previous customer service experience in a hospital or healthcare setting.
Prior receptionist, administrative, or clerical experience.

Responsibilities

Rotate among supportive clinic roles to maintain an efficient and coordinated workflow.
Provide front desk reception and administrative or clerical support, including patient appointment scheduling, point-of-service payment collection, and registration.
Navigate patients from clinic entry through exit.
Perform periodic regulatory and compliance checks.
Organize, clean, and prepare patient-care areas; complete equipment maintenance requirements and order supplies.
Work within a patient-centered care model in an outpatient therapy clinic.
Collaborate with the therapy team to support a positive patient experience and outcomes.
Give and receive feedback, pursue ongoing learning, and share feedback to support team growth.
Participate in staff meetings and project groups to support patient care.
Stay informed about clinic operational changes and workflows by reviewing meeting minutes, email communications, and other updates.
Be flexible in taking on additional responsibilities that support the team and departmental process-improvement initiatives.