Experience Facilitator II, DPKR

DISCOVERY PLACE INC•Rockingham, NC

28d•Onsite

About The Position

At Discovery Place, a 501(c)(3) nonprofit organization, the Experience Facilitator II helps deliver exhibits and educational programs that engage audiences of all ages and encourage learning and discovery. The role facilitates demonstrations, shows, educational activities, public and special programs, and guest interactions, while also performing admissions-related operations. The facilitator supports exceptional guest experiences by adapting activities to the ages and interests of children and families, assisting at the admissions desk, monitoring exhibits and activities for safety and quality, and maintaining clean, orderly spaces. The position calls for a positive, collaborative, flexible approach and consistent performance aligned with Discovery Place’s mission, values, and service expectations.

Requirements

Bachelor’s degree from a four-year college or university and demonstrated experience in formal or informal education, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to work outdoors for moderate amounts of time and in extremely crowded spaces.
Ability to regularly lift and/or move up to 30 pounds and meet the listed physical demands, including standing for long periods.

Nice To Haves

Two years of experience in education, museums, or related organizations is preferred.
Fluency in Spanish is welcomed.

Responsibilities

Facilitate day-to-day experiences, operational programs, public events, shows, special programs, and educational activities in a variety of settings.
Deliver demonstrations, shows, programs, and activities professionally, with enthusiasm and a focus on guest experience.
Engage guests using informal educational approaches, including prepared and impromptu activities, and adapt content to children’s and families’ ages and interests.
Collaborate with Discovery Place KIDS leaders, team members, and volunteers to deliver high-quality guest experiences.
Assemble materials for daily demonstrations and programming, suggest program content and presentation methods, and contribute to experience evaluation through guest feedback.
Assist with special event days and contribute to processes that support creativity, learning, and successful implementation of museum experiences.
Greet and orient guests, check them in, sell retail items and memberships, and perform admissions transactions and reporting using point-of-sale systems and cash-handling procedures.
Inform guests about daily and special programming, learning opportunities, memberships, and events, and share guest feedback with management.
Monitor inventory of consumables, retail merchandise, and exhibit manipulatives, and notify management of needs.
Check exhibits, correct or report problems, enforce museum policies, and initiate or assist with emergency response procedures.
Complete daily housekeeping, cleaning, sanitization, and organization of activities, exhibits, and work areas.
Maintain a positive demeanor and collaborative, team-oriented attitude; assist other teams and departments, welcome people of diverse backgrounds and abilities, adapt to change, and support training and knowledge-sharing.