Experience Designer - Linga
About The Position
Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs. Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials. Gauges the usability of new and existing products, and make constructive suggestions for change. Conducts research studies and present findings that will inform improvements in the customer experience.
Requirements
- Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bachelors
Nice To Haves
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
Responsibilities
- Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs.
- Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry.
- Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.
- Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials.
- Gauges the usability of new and existing products, and make constructive suggestions for change.
- Conducts research studies and present findings that will inform improvements in the customer experience.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
