Agentic Experience Designer

Fiserv•Alpharetta, GA

4d•$109,000 - $182,400

About The Position

As the Lead Product Designer for Finxact.io, you will lead experience design efforts across the Finxact digital ecosystem, helping drive platform adoption through modern, self-service user experiences. You will partner closely with Product, Engineering, and business stakeholders to simplify complex financial and technical workflows into intuitive, elegant experiences that empower users to move faster and operate more effectively. This role will help shape the next generation of Finxact experiences — from platform navigation and workflow orchestration to emerging AI-assisted and conversational interactions — while ensuring experiences remain practical, trustworthy, and user-centered. You will play a key role in defining interaction patterns, facilitating user research, influencing product direction, and elevating the overall quality and consistency of the Finxact user experience.

Requirements

5+ years of experience in UX/UI design, with a proven background in leading digital customer experience initiatives, preferably within the fintech or banking industry
4+ years of experience in UX/UI design principles, methodologies, and best practices
2+ years of experience facilitating user research, interviews, and testing cycles
2+ years of experience with design tools such as Figma, Adobe Creative Suite, or other modern design tools
Experience designing digital products, workflows, and self-service experiences for web-based platforms or SaaS applications
Strong communication and collaboration skills with the ability to work cross-functionally with Product, Engineering, and business stakeholders
Familiarity with modern UX patterns, interaction design, and design systems
Interest in emerging technologies and evolving user interaction patterns, including AI-assisted experiences
Legally authorized to work in the U.S. without need for sponsorship now or in the future
Bachelor’s degree in design, human-centered design, or a related field or an equivalent combination of education, work, or military experience

Nice To Haves

Experience designing for developer platforms, enterprise workflows, or highly configurable systems
Experience working in agile product development environments
Familiarity with accessibility standards and inclusive design practices
Experience designing AI-assisted, conversational, or data-driven user experiences is a plus
Background in fintech, banking, payments, or financial services technology preferred

Responsibilities

Lead the design of intuitive, user-centered workflows and self-service experiences that improve usability, adoption, and customer satisfaction across Finxact.io
Simplify complex financial, operational, and technical concepts into approachable and scalable digital experiences
Help shape thoughtful AI-assisted and conversational experiences that enhance productivity and user outcomes without adding unnecessary complexity
Conduct and facilitate user research activities, including interviews, usability testing, workflow analysis, and feedback sessions to better understand user needs and pain points
Analyze customer journeys, behavioral data, and market trends to identify opportunities for product and experience improvements
Lead collaborative design workshops and design sprints to rapidly ideate, prototype, and validate new concepts and features
Contribute to and evolve the Finxact design system to improve consistency, scalability, and quality across the platform
Collaborate cross-functionally with Product, Engineering, Marketing, Sales, and Enablement teams to deliver cohesive end-to-end experiences